Network Operations Center Analyst
1 week ago
Syniverse is a global leader in connecting the world. As a Network Operations Center Analyst, you will play a critical role in ensuring the performance and reliability of our networks. This is an entry-level role that requires strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.
Key Responsibilities:
- Provide support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services.
- Work as a single point of contact for customer communications and escalations.
- Monitor traffic, performance, and configuration to ensure network performance.
- Support the analysis, reporting, and action to resolve alerts generated by internal surveillance tools.
- Act as the first line of contact for all Trouble Ticket issues and maintain shift logs.
- Provide follow-up on change requests, incidents/Break-fixes, and perform other scheduled activities within SLA requirements.
- Conduct proper maintenance of systems and ensure compliance with security, safety, and environmental guidelines.
- Provide support to troubleshoot and isolate incidents with vendors and service providers.
- Work closely with Tier-I counterparts to resolve and close events/incidents.
- Provide input to shift reports and coordinate handover of incomplete activities to the oncoming shift.
Requirements:
- No previous experience required.
- Preferred Networking and Application Certifications from an accredited Trade School or Academy.
- Preferred to have one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.
- Use of the English language in verbal and written communications is a requirement for this position.
- Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
- Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.
About Syniverse:
Syniverse is a global leader in connecting the world. We believe in leading the world forward and are committed to fostering an inclusive, collaborative, and transparent organizational culture. We offer a competitive total compensation, flexible/remote work, and a leadership team committed to our employees' success.
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