IT Support Specialist
1 week ago
Job Description :
Responsibilities :
- Provide technical support to end-users via phone, email, remote tools, and in person.
- Troubleshoot hardware, software, and network issues and escalate problems as needed.
- Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals.
- Set up and configure user accounts and profiles, including email accounts.
- Perform system updates, upgrades, and backups in accordance with IT policies.
- Manage and monitor IT equipment inventory and maintain documentation.
- Respond promptly to service requests and ensure timely resolution of issues.
- Collaborate with IT team members and other departments to improve IT processes and procedures.
- Assist in IT projects such as software deployments and network infrastructure upgrades.
- Educate users on basic IT procedures and best practices.
Requirements :
- Proven experience as an IT Support Specialist or similar role.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- Strong knowledge of Microsoft Windows and Office suite (Office 365), macOS, and other operating systems.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent problem-solving and communication skills.
- Customer-oriented attitude and ability to provide high-quality support to end-users
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