IT Support Specialist
4 days ago
Responsibilities :
- Collaborate effectively with network administrators, software developers, and other IT professionals to troubleshoot and resolve technical issues.
- Proactively research and stay informed about emerging technologies and industry trends, evaluating their potential application within our organization.
- Test and monitor IT systems to ensure optimal performance, troubleshoot and resolve any problems that arise, and perform routine maintenance tasks.
- Actively participate in the evaluation and requirements gathering phases of client contracts, demonstrating a strong understanding of their business needs.
- Propose solutions and oversee the implementation of hardware and software solutions that align with client operational requirements.
- Contribute to project vision and work breakdown structures, ensuring alignment with overall business objectives.
- Identify and mitigate potential operational risks that could impact project timelines or deliverables.
- Continuously seek opportunities to improve and innovate to enhance the efficiency and effectiveness of project delivery.
Requirements :
- Minimum of 1 year of experience in a technical support role, such as Service Desk Lead, IT Support Specialist, IT Project Coordinator, or DevOps Associate.
- Advanced English proficiency (B2+/C1) is mandatory for this position.
- Bachelor's degree in Systems Engineering or a related field (preferred).
- Strong foundation in technology solutions, system implementation, and end-user support
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