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MuleSoft Ops/Support Engineer

4 weeks ago

Kolkata, India Phygital Insights Full time

Full time

|

Work From Office

This Position is Currently Open

Department / Category:

ENGINEER

Listed on Sep 04, 2025

Work Location:

KOLKATA

Job Descritpion of MuleSoft Ops/Support Engineer

6–8 Years of Relevant Experience

Required Skills

  • Hands-on experience in MuleSoft Runtime Manager, CloudHub, On-Prem Runtime, and API Gateway
  • Familiarity with log analysis tools (Splunk, Kibana), monitoring tools, and Anypoint Monitoring
  • Strong understanding of integration logs, thread dumps, memory leaks, and runtime issues
  • Experience with Unix/Linux scripting, file transfers, and middleware connectivity
  • Knowledge of MUnit, CI/CD pipelines, and supporting automated deployment pipelines

Key Responsibilities

  • Provide L2/L3 operational support for MuleSoft applications and integrations in production and non-prod environments
  • Monitor, troubleshoot, and resolve issues related to API failures, connectivity, performance, and deployment
  • Analyze logs from Anypoint Monitoring, CloudHub, or On-Prem Runtimes to identify root causes
  • Perform regular health checks, incident management, problem management, and service request handling
  • Ensure platform stability, availability, and capacity monitoring
  • Coordinate with developers, infra, and security teams during incidents and releases
  • Support scheduled deployments, hotfixes, and environment refreshes
  • Maintain documentation, runbooks, and knowledge base articles for repeat issues and procedures
  • Ensure compliance with change management and incident tracking tools (ServiceNow, Jira, etc.)

Preferred Qualifications

  • ITIL certification or familiarity with ITIL processes (incident, problem, change management)
  • Exposure to MuleSoft Anypoint Platform administration and user/role management
  • MuleSoft Certified Platform Architect/Developer (optional but good to have)
Required Skills for MuleSoft Ops/Support Engineer Job

MuleSoft platform support

MuleSoft Runtime Manager

CloudHub

On-Prem Runtime

API Gateway

Splunk

Kibana

Our Hiring Process
  • Screening (HR Round)
  • Technical Round 1
  • Technical Round 2
  • Final HR Round