Operational Specialist

4 weeks ago


Bengaluru, India TripFactory.com Full time
Responsibilities:

1. Provide timely and professional assistance to customers via phone, email, and live chat channels.2. Address customer inquiries regarding travel bookings, itinerary details, payment issues, and other related matters.3. Resolve customer concerns and complaints effectively, aiming for first-contact resolution whenever possible.4. Assist customers with booking modifications, cancellations, and refunds in accordance with company policies.5. Collaborate with other departments, such as reservations and operations, to ensure accurate and efficient handling of customer requests.6. Stay informed about travel industry trends, updates, and changes in policies to provide accurate information and guidance to customers.7. Maintain thorough and accurate records of customer interactions and transactions in the company's CRM system.8. Identify opportunities for process improvements and contribute to enhancing the overall customer experience.9. Adhere to company guidelines and procedures to ensure compliance with industry regulations and standards.10. Uphold the company's reputation for excellence in customer service by consistently delivering personalized and attentive support.
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