Senior Manager

4 weeks ago

gurugram, India Delhivery Full time

Job Description:

Specific day to day responsibilities will include, but will not be limited to the following:


  • Setup, plan and implement operations for FTL (Full Truck Load) business.
  • Responsible for ensuring 99%+ on time delivery performance of all FTL trucks in the network.
  • Setting up and enabling 100% real time quality checks for both vehicle and documentation before loading.
  • Ensuring faster recovery and delivery of vehicles which get delayed due to various exceptions.
  • Managing (hiring, training, execution) Implants at client location for firstmile operations including cost control.
  • Improve Firstmile Operations Productivity for the team including process and product improvements.
  • Ensure manpower planning to be done timely and aligned within TAT.
  • Work with the tech team to add new features in overall daily working for better performance of the team.
  • Manage large teams and have an innovative, transformation mindset to identify improvement opportunities to optimize processes, decrease costs.
  • Review operational metrics including on time delivery, timely arrival, loading, auto tracking consent.
  • Keeping the transaction pendency to the minimum, ensuring effective and timely closure.
  • Conduct process and training for the team members to help achieve KPIs as well as growing them to the next level.
  • This will be a team handling role
  • It is a 6day working (WFO) role


Qualifications:

  • Bachelor’s degree in commerce / MBA
  • Strong communication skills with the ability to confidently work with cross-functional teams.
  • Intellectual and analytical curiosity – initiative to dig into the why, what & how.
  • Strong number crunching and quantitative skills.
  • Advanced knowledge of MS Excel and PowerPoint


Experience:

  • 5+ years of work experience in Operations handling teams preferably in Logistics , but open to other industries as well with similar expertise
  • Able to work independently as well as in a team.
  • Ability to thrive in a dynamic environment with a high degree of ambiguity.
  • Excellent analytical, problem solving and organizational skills.

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