Head of Operations

3 weeks ago

Delhi, India JSW Sports Pvt Ltd Full time
JSW Sports Pvt. Ltd is looking for a Head of Operations (Stadium Ops, Cricket) in Delhi.
Job Description
Venue & Match Day Operations
Lead the planning and execution of all home match operations, including venue readiness, accreditation, security, and hospitality.
Oversee hospitality, security, ticketing and crowd management in line with league and franchise standards.
Implement match-day excellence strategy — integrating fan experience, entertainment, and sponsor activations.
Stakeholder & Commercial Liaison
Be the operational liaison and work closely with different teams, government, local bods, broadcasters and senior leadership.
Support the marketing, media, and digital teams with access and operational alignment for content creation, events, and press.
Align match and team operations with commercial commitments, ensuring sponsor deliverables are met.
Vendor & Partner Management
Oversee selection, contracting, and performance of all third-party vendors and consultants involved in match-day and operational delivery.
Ensure all procurement processes follow internal Central Procurement guidelines and compliance protocols.
Coordinate logistics and on-ground execution across with State Government Officials, Police, and regulatory bodies.
Infrastructure & Facility Management
Supervise venue infrastructure readiness, including temporary builds and enhancements to meet leagues’, owners’, and stakeholder’s expectations.
Collaborate with external and internal stakeholders on any stadium-related development or renovation projects.
Strategic, Financial & Administrative Oversight
Own the stadium operations budget; track and manage operational costs with a strong focus on efficiency and quality control.
Lead cross-functional planning with Finance, Legal, HR, and Marketing to ensure cohesive operational execution.
Drive annual planning cycles for operational functions; contribute to long-term infrastructure and capability planning.
Continuously identify and implement cost optimization strategies and process improvements.
Leadership & Culture
Build, lead, and mentor a high-performance operations team capable of delivering at large scale and pace.
Uphold the values and ambition of the team in every action — from fan-facing decisions to behind-the-scenes execution.
Required:
Project & Event Management: Proven track record of leading complex, multi-stakeholder events under tight timelines and high visibility.
Leadership & Team Building: Strong people leadership skills with the ability to manage cross-functional teams and drive accountability.
Stakeholder & Vendor Management: High-level negotiation skills and the ability to manage multiple vendors, consultants, and government interfaces with professionalism and efficiency.
Crisis Management: Demonstrated ability to perform under pressure and solve problems in fast-paced, dynamic environments.
Communication: Exceptional verbal and written communication skills, with the ability to influence and engage across internal and external stakeholder groups.
Domain Knowledge: Prior experience in cricket operations, sports franchise management, or elite sports environments is highly desirable.
Professional Experience: 12–18 years of operational leadership experience, preferably in sports, large-scale events, live entertainment, or hospitality sectors.

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