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Chat Support Executive

2 months ago

noida, India Digininja Private Limited Full time

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.


Key Responsibilities:

  • Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
  • Assist our customers by understanding their products/services and providing accurate information to them.
  • Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
  • Empathize with customers and provide excellent customer service.


Requirements:

  • Minimum high school diploma or equivalent.
  • 2+ years of Chat Support experience is a must.
  • Excellent written and verbal communication skills in English are compulsory.
  • Comfortable using live chat support software and multitasking between multiple chat windows.
  • Previous experience in web chat support for foreign clients would be a plus.
  • Candidates with a background in international live chat support will be given preference.
  • Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
  • Willingness to adapt to new processes, tools, and client requirements.


Working days: Monday to Saturday.

Salary: Upto 3.80 LPA

Shifts: Rotational