Support Engineer, Amazon Payment Products
7 days ago
DESCRIPTION:
The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.
If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.
Key job responsibilities
Demonstrate extensive technical knowledge spanning front-end UIs, back-end systems, and everything in between
Develop deep expertise in one or more services, becoming a go-to resource for your peers
Identify, create, and communicate support processes that can be leveraged across teams
Exhibit a strong customer obsession mindset, always prioritizing the needs and satisfaction of customers
Proactively assist other teams within department, leveraging your broad technical understanding
Continuously look for ways to improve services, procedures, documentation, and tools
Drive issues to root cause, even if it requires reading and analyzing complex service code
Develop tools and automation to improve operational efficiencies
Lead small support projects, ensuring timely delivery of right solutions
Demonstrate resilience and composure when navigating difficult situations
Actively mentor and develop more junior members of support team
BASIC QUALIFICATIONS:
- 2+ years of relevant support engineering or equivalent experience.
- Broad technical knowledge spanning a range of disparate technologies and services
- Deep expertise in cloud technologies (AWS)
- Experience identifying, creating, and communicating support processes and best practices
- Strong proficiency in UNIX and Scripting
- Strong problem-solving and root cause analysis skills
- Ability to develop tools and automation to improve operational efficiency
- Project management skills to lead small-scale support initiatives
- Excellent communication and collaboration skills to work effectively with various stakeholders
- Resilience and composure when dealing with complex or high-pressure situations
PREFERRED QUALIFICATIONS:
- Preferred Qualifications:
- Experience working in an agile, fast-paced environment
- Familiarity with cloud technologies (AWS) and infrastructure
- Understanding of software development lifecycle and principles
- Demonstrated mentorship and coaching abilities to help develop more junior team members
- Exposure to incident response and site reliability engineering practices
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