Desktop Support Engineer L2 IN

Job Description WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT INDIA Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.   Start your journey with Excis and grow with us What You Will Do: Provide deskside and onsite IT support, ensuring timely resolution of incidents and service requests. Install, configure, and troubleshoot Microsoft Windows operating systems (Windows 7, Windows 10, and above) . Offer hands-and-feet support for network and datacenter equipment/devices . Troubleshoot and resolve issues with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.). Support hardware, software, and networking-related issues on desktops, laptops, workstations, printers, and mobile devices. Provide support for iOS and Android devices , including setup and performance troubleshooting. Assist with Windows image build processes and SCCM deployments . Support and maintain Audio/Video (A/V) and conference room equipment . Manage Active Directory user accounts , Exchange mailboxes , and distribution lists . Utilize remote connectivity tools such as SMS, Bomgar, WebEx, Live Meeting, and Windows native tools . Provide “smart hands” support for network equipment and assist with escalations when required. Deliver excellent customer service, ensuring minimal disruption and high satisfaction for end users, including VIPs. Requirements What You will need: Technical Skills Minimum 4–5 years of experience in deskside or onsite IT support roles. Strong proficiency with Windows desktop operating systems and related troubleshooting. Solid experience in Microsoft Office and desktop support, including both hardware and software. Good understanding of networking concepts and ability to assist with network device maintenance. Familiarity with mobile device management and support (BlackBerry, Android, iOS). Knowledge of Windows imaging, deployment , and SCCM processes. Basic understanding of A/V systems and conference room technologies . Experience in Active Directory and Exchange administration . Strong problem-solving skills with the ability to handle technical escalations effectively. Behavioral Skills Excellent communication and interpersonal skills ; able to interact confidently with VVIP and executive users . Demonstrates a strong customer service orientation with professionalism and patience. Self-motivated, proactive, and able to work independently or as part of a team. High attention to detail and ability to manage multiple priorities effectively. Benefits Why Join Us?  At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.  Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence   Requirements WE’RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support, to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us What You'll Do: Technical Operations & Management: Oversee daily technical operations including system monitoring, maintenance, troubleshooting, and management of advanced technology solutions such as mobile devices, AV/video conferencing, and collaboration tools. Serve as escalation point for complex issues, driving root-cause analysis and executing preventive maintenance to ensure service reliability aligned with executive needs. Strategic Planning, Service Development & Infrastructure Optimization: Develop and implement strategic plans for IT support services, collaboration, and conferencing equipment aligned with organizational goals. Collaborate with IT Infrastructure and Cyber Security teams to evaluate emerging technologies and ensure regulatory compliance. Oversee deployment, maintenance, and optimization of workstations, mobile devices, and conferencing systems while proactively monitoring system performance and user feedback for continuous improvement. Support, Vendor & Budget Management: Establish white glove support services including helpdesk, knowledge bases, and business continuity plans for critical events like board meetings. Manage vendor relationships and ensure SLAs are met to drive continuous improvement and value. Work closely with IT service owners to optimize budgets, allocate resources, prioritize projects, and report progress to senior leadership ensuring alignment with financial guidelines, ROI, and organizational priorities. What You Need: Over 10 years of progressive experience in IT leadership roles, including Digital Workplace Services, service delivery, white glove executive support, and infrastructure operations. Bachelor’s Degree in Computer Science, IT, or related field; Master’s degree or MBA preferred; professional certifications like ITIL Expert, PMP, CISSP, or CISA highly desirable. Demonstrated success in building and managing relationships with C-level executives, leading cross-functional teams, managing complex projects, financial budgets, and driving technology transformations in dynamic environments. Proficiency in IT service management frameworks such as ITIL, COBIT, and Agile with strong emphasis on process optimization, governance, and continuous improvement. Technical expertise in Digital Workplace Services technologies including AV systems, collaboration tools (MS Teams, Cisco Webex, Zoom), operating systems (Windows, Mac, Ubuntu), management tools (Intune, SCCM, Tanium), mobile devices, cybersecurity best practices, and strong communication and problem-solving skills. Why Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Boston, Massachusetts and be at the forefront of IT support excellence