Contract Renewal Specialist

3 weeks ago

Hyderabad, Telangana, India TekVizion Full time
TekVizion: Ensuring Seamless Enterprise Communications.
Who We Are
TekVizion is a trusted leader in enterprise communications, partnering with industry giants like  Cisco, Microsoft, Zoom, Google, AWS, British Telecom,  and other global technology providers. We ensure seamless interoperability, enhance collaboration experiences, and optimize customer communications.
We help service providers, enterprises, and technology vendors accelerate cloud adoption, simplify migrations, and ensure compliance through continuous testing and certification. Our expertise in Unified Communications and cloud solutions enables customers to deliver reliable and secure communication experiences in a rapidly evolving digital landscape.
What We Do
Interop & Certification  – Attesting and certifying interoperability across enterprise communication platforms.
Cloud Acceleration  – Simplifying migrations for seamless cloud adoption.
Continuous Testing & Compliance  – Ensuring performance and user experience in a rapidly evolving landscape.
Branded Call Verification  – Enhancing trust in voice communications by vetting and securing calls.
Our Mission
We are committed to delivering a high-quality communication experience by bridging technology and user trust.
For more information, visit Renewal Specialist-
Role Objectives:
Retention Focus : Ensure maximum renewal rates by addressing client needs and mitigating risks of non-renewal.
Revenue Assurance : Secure recurring revenue streams through timely and successful renewals.
Efficiency : Streamline the renewal process to save time and resources while maintaining accuracy.
Customer Procurement Behavior : Document how customer's procurement process including typical timelines for contract closure and issuance of Purchase Orders.
Primary Responsibilities:
Monitor and Track Renewals :
Maintain a calendar or system to track contract expiration dates.
Ensure timely follow-ups with clients or internal teams well before contracts expire.
Keep accurate records of all renewal agreements (Dynamics CRM)
Client Communication :
Proactively reach out to clients to discuss renewal terms.
Address client concerns or questions related to renewals.
Build and maintain positive relationships to facilitate smooth renewals.
Participate in Biannual Executive Business Review (and provide inputs, highlights, etc.)
Negotiate Terms :
Review current contract terms and propose updates or adjustments based on client needs or company policies.
Collaborate with legal or sales teams to finalize and execute renewal agreements.
Internal Coordination :
Liaise with relevant internal roles (e.g., Delivery, sales, legal, finance) to ensure alignment on renewal strategies.
Escalate issues to appropriate teams when necessary (e.g., for pricing or service changes or budget concerns).
Reporting and Metrics :
Participate in Quarterly Business Reviews in coordination with Delivery team
Track and report renewal rates, churn, and reasons for non-renewals.
Key Skills:
Strong communication.
Attention to detail to manage timelines and ensure accurate documentation.
Customer relationship management (with customer's engineering managers and procurement contacts) to foster long-term partnerships.
Organizational skills to handle multiple renewals simultaneously.
Good negotiation abilities

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