Manager CRM

1 month ago


Mumbai, India DP World Full time
Key responsibilities :•

Knowledge on Various CRM Platforms CS, Sales and Marketing.• Understanding the Purpose of the tool, making it an easy to adopt tool.• Managing and sharing the details of Sales pipeline through the optimum utilisation of the CRM tool.• Re-visit the CRM tool to create friendliness of usage• Training one sales organisation on managing the tool in terms of administration and its governance. Also, creating and updating training manuals for every process of CRM• Ensuring updating of prospect, qualified, won data into CRM by Sales & Business Development Committee.• Generating Business Intelligence through Analytics of the pipeline• Ensure adoption, governance and usage for all business Units and making data/intelligence a part of the review process• Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.• Manage engagement with the technical team for enhancements, new developments, and query resolution.• Own end to end process improvements for all Business Units.• Liaise with finance as and when required during the process flow.QUALIFICATIONS & COMPETENCIESSkills and Competencies• Minimum 7-10 years of experience working as a senior administrator for executive management level.• Excellent analytical skills• Influencing and impact skills• Hands on Knowledge / certification of CRM system like salesforce.com, oracle CRM, Microsoft dynamics• Exposure of managing sales pipeline in the past.• Stakeholder Management• Understand sales and commercial process• Preferably from Logistics / Service Industry• Strong work ethic, reliable, discreet, and able to retain confidential information• Optimistic nature and strong team player• Excellent organizational skills, strong multi-tasker, able to remain calm under pressure• Professional demeanour, strong brand ambassador for the department and DP World• Strong Microsoft Office skills, knowledge of social media• Ability to research independently with speed and initiative.Stakeholder Internal: Commercial TeamExternal Customers / External Vendors


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