Senior Executive

5 days ago

Delhi, India Centre For Sight Full time

Role & responsibilities

  • Handle inbound & outbound calls professionally and efficiently.
  • Manage patient queries, provide accurate information, and ensure resolution.
  • Schedule and confirm patient appointments across locations.
  • Coordinate with internal teams (doctors, operations, front desk) for smooth patient services.
  • Maintain accurate records of calls and patient interactions in the system.
  • Escalate unresolved issues to higher management when required.
  • Ensure achievement of call handling, conversion, and service quality targets.

Preferred candidate profile

  • Minimum 1 year of experience in a call center, customer service, or healthcare call desk role.
  • Strong communication skills (English & Hindi) verbal and written.
  • Ability to handle high call volumes with patience and efficiency.
  • Basic computer knowledge (MS Office, CRM, or call handling software).
  • Customer-centric approach with problem-solving attitude.
  • Flexibility to work in rotational shifts if required.

Why Join Us?

  • Opportunity to work with a leading hospital chain in India.
  • Exposure to patient care and healthcare operations.
  • Opportunity to work in Day shift profiles
  • Growth-oriented and supportive work culture.

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