Customer Care Manager

2 weeks ago


Lucknow, India Mahindra & Mahindra Ltd Full time

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service managers.Work out special service support for strategic customers with channel partners.Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.Secondary network for spare parts sales.Guide channel partners for manpower/facilities/equipment optimisation.Ensure profitability of workshops of channel partners.MIS on service.Spare parts inventory management.Manging service gaurantee at the dealership.Monthly visit to ASC and monitor his performance along with ASC coordinator.Service camps on monthly basisc.Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

Critical Experience

System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

Job Segment: Engineer, Engineering



  • Lucknow, Uttar Pradesh, India Swadeshi Ayurved Full time

    Job Title: Customer Care ExecutiveLocation: New DelhiJob Type: Full-TimeExperience: Minimum 1 year (Customer Service / E-commerce preferred)Industry: E-commerce / Ayurveda / Consumer ProductsJob SummaryWe are seeking a proactive and customer-focused Customer Care Executive to join our team. The ideal candidate will handle customer care calls, resolve...


  • Lucknow, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 17,000 - ₹ 24,000 per year

    Hello job seekersGreetings from Shining Stars ITPLMega Job Opportunity: Customer Care Executive ( Domestic & International)Location: LucknowJoin our dynamic team as a Customer Care Executive in our Voice Process division. Whether you're a fresher or have prior experience, if you have excellent English communication skills, we want to hear from youPosition...


  • Lucknow, India Asia Global Talent Solution Full time

    Job Title: Customer Care Executive – BPO (Day Shift) Location: Lucknow Salary: 12,000 – 25,000 + Attractive Incentives Shift: Day Shift Experience: Freshers Welcome


  • Lucknow, Uttar Pradesh, India Asia Global Talent Solution Full time ₹ 12,000 - ₹ 25,000 per year

    Job Title: Customer Care Executive – BPO (Day Shift) Location: Lucknow Salary: 12,000 – 25,000 + Attractive Incentives Shift: Day Shift Experience: Freshers Welcome


  • Lucknow, India Emrold Management Services Pvt. Ltd. Full time

    Profile - **Customer Care Executive ( Work From Home )** Location - Lucknow Qualifaction - Graduation Experience - **Experience in 1 year of BPO Field** Salary - 18,000 - 22,000/ month **Skills : -** - Good english aur hindi Communication. - Well Versant, Attentive. - Telephonic ( Inbound & Outbound). - Etiquettes & Customer handle. - Must have windows...


  • Lucknow, India Triedge Solution Full time

    Position: - **Customer Care Executive** Location: - Lucknow Job Role: - Responsibilities - Communicate with customers via phone. - Provide knowledgeable answers to questions about services. - Transfer Handling and maintaining telephone etiquette. - Data entry **Qualifications**: - Excellent phone etiquette and excellent verbal, written, and...


  • Lucknow, India JCB Alliance Industrial Marketing Full time

    Customer satisfaction analysis with 100% PSF calling within a month - Understanding and resolving customers issue which he raised during PSF. Complete closure of complaints - Daily updation of complaints from branches and submission of same in given format to concerned Incharge - MIS report submission as per given timelines - Target achievement of ASC, Care...


  • Lucknow, India Vaishnavi Support Services LLP Full time

    An upcoming company is looking for customer care executive for their outbound calling process. Qualification Graduate Good communication skills in English and Hindi. Computer and Ms office knowledge Female candidates preferred Location Gomtinagar Lucknow. Job Types: Full-time, Permanent, Fresher Pay: ₹12, ₹18,000.00 per month Application Question(s): Can...


  • Lucknow, India Niftel Communication Full time

    We have openings for both Full-Time and Part-Time employment opportunities. We are also looking for Full-Time Customer Care Executives to work from our Lucknow office. The position is open to any graduate, post-graduate, or undergraduate (freshers can also apply), and the salary will be as per company norms. The position requires six days of work per week...

  • Customer Care Manager

    2 weeks ago


    Lucknow, Uttar Pradesh, India Mahindra & Mahindra Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Responsibilities & Key Deliverables Analyse the technical complaints of the vehicle in the field.Rectify defects in vehicles / overhaul aggregates.Maintain and handle internet based warranty.Ensure implementation of service processes at channel partners.Development of secondary channel.Feed back on companys as well as competitors products.Training of service...