Team Lead

23 hours ago

Ernakulam, India Wonderla Holidays Full time

We are seeking an experienced Retail Supervisor to manage the daily operations of our retail outlet. This role involves supervising a team of 20-30 members, driving store performance, managing shifts efficiently, and ensuring operational excellence in a high-paced retail environment.

Role & responsibilities

  • Monitor the performance of retail operations and make recommendations for improvement
  • To achieve assigned targets for the Retail Stores in a sustained manner
  • Stay up-to-date on industry trends and best practices
  • Ensure availability of Retail Merchandise for customers without shortfall in all counters across the park.
  • Organize all store operations and allocate responsibilities to personnel for achieving target
  • Motivate and guide staff to maximize sales during their shifts focusing on upselling and cross-selling techniques to improve SPH.
  • Set and track sales goals and ensure that they are met.
  • Monitor the performance of our retail operations and make recommendations for improvement.
  • Provide store performance reports, customer feedback, and operational insights to Reporting Manager
  • Supervise and guide staff towards maximum performance
  • Inspect the areas in the store and resolve any issues that might arise
  • Plan and oversee in-store promotional events or displays
  • Keep abreast of market trends to determine the need for improvements in the store
  • Experience with promotional setup, visual merchandising, and adherence to brand standards
  • Proven working experience in retail sales

Requirements

  • Minimum of 2 years hands-on floor management experience in large format retail
  • Proficiency in retail software, POS systems, and inventory management.
  • Excellent communication skills, capable of building trusting relationships
  • Experience with promotional setup, visual merchandising, and adherence to brand standards
  • Flexibility to work various shifts.
  • Ability to create a positive and productive work environment.
  • Demonstrated success in achieving revenue generation and SPH targets in a fast-paced retail environment.
  • Strong understanding of retail sales processes, consumer behaviour principles, and customer experience metrics such as NPS.
  • Knowledge of retail management best practices

Qualifications:

  • Graduate or Diploma in Hospitality, Retail, or Business Administration.
  • 2-3years of hands-on experience in retail operations, preferably in high-footfall areas like theme parks, airports, Retail shops or malls.
  • Strong Team Management Skill, people management, and multitasking skills.
  • Proficiency with POS systems, ERP and basic MS Office tools.
  • Flexibility to work weekends, holidays, and peak-season hours.
  • Good verbal & written communication in Local Language & English.

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