Front Desk Executive
4 weeks ago
About the CompanyWe are Bangalore's fastest-growing Salon & Spa chain, with three years of proven success. Now, we're launching Clinic 365 our state-of-the-art Skin, Hair, Body & Laser Clinic, and we're looking for a key partner. We're seeking an experienced Consultant Dermatologist with a passion for cutting-edge technology to help build this venture from the ground up. This is a unique opportunity to grow professionally and financially with a company on the fast track.About the RoleThe Clinic Receptionist serves as the first point of contact for clients, ensuring a welcoming experience and smooth front desk operations. This role involves managing appointments for skin, hair, body slimming, and laser treatments, handling inquiries, and supporting administrative tasks.Key ResponsibilitiesClient Interaction:- Greet clients warmly and provide information about skin, hair, body, and laser services.- Answer phone calls, emails, and social media inquiries promptly and professionally.Appointment Scheduling:- Book and confirm appointments for dermatology, cosmetology, slimming, and laser treatments.- Coordinate with therapists and technicians to manage daily schedules efficiently.Front Desk Operations:- Maintain a clean and organized reception and waiting area.- Handle billing, payments, and product sales (skincare, hair care, slimming packages).Administrative Duties:- Register new clients and update records in clinic management software.- Ensure confidentiality of client information and compliance with clinic protocols.Customer Experience:- Assist clients with pre-treatment instructions and post-treatment care guidelines.- Manage feedback and escalate concerns to the Clinic Manager when necessary.Qualifications & Skills- High school diploma or equivalent; diploma in hospitality or healthcare administration preferred.- Prior experience in a beauty, wellness, or medical clinic setting is an advantage.- Proficiency in MS Office and appointment scheduling software.- Excellent communication and interpersonal skills.- Ability to multitask and maintain professionalism in a fast-paced environment.Personal Attributes- Friendly and approachable demeanor.- Strong organizational skills and attention to detail.- Customer service orientation with empathy and patience.Reports To: Clinic ManagerWork Location: Raghuvanahalli, Kanakapura Main Road Bengaluru. View LocationEqual Opportunity StatementWe are committed to diversity and inclusivity.
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