Front Desk Executive

2 days ago

Bengaluru Karnataka, India Footsecure Full time

**Description**

FootSecure is seeking a proactive and organized Front Desk Executive cum Executive Assistant to support both patient-centric operations and the Chief Consultant. This dual-role position ensures smooth front desk management, patient coordination, and efficient executive assistance.

**Key Responsibilities**

Front Desk Executive Responsibilities (Patient-Centric Duties):
1. Greet and assist patients, directing them to consultation rooms or OT as required.

2. Organize patient medical records and ensure they are easily accessible.

3. Maintain and update the Electronic Medical Record (EMR) system regularly with all relevant patient documents.

4. Proactively follow up with patients on their health and wellbeing.

5. Explain treatment plans and medications to patients, ensuring they understand their care.

6. Ensure the consulting room is well-prepared, stocked, and meets all operational requirements.

7. Maintain a professional and tidy front desk, waiting and reception area by coordinating with housekeeping and facility services

8. Work collaboratively with nurses and orthotists to facilitate effective treatment, procedures, and scheduling of surgeries.

**Executive Assistant Responsibilities (Chief Consultant Support)**:
1. Manage the Chief Consultant’s calendar and appointments, ensuring efficient scheduling.

2. Coordinate consultations and surgeries of the Chief Consultant at other hospitals or external facilities.

3. Serve as the “eyes and ears” of the company, monitoring employee and asset management, and reporting to the Chief Consultant.

4. Relay messages and information accurately and promptly between the Chief Consultant and other stakeholders.

5. Encourage patients to provide feedback on Google My Business to enhance FootSecure online presence.

**Availability and Work Conditions**

1. Working Hours: 9:00 AM to 6:00 PM.

2. Availability on Phone: 8:00 AM to 8:00 PM to handle patient and operational inquiries.

3. Leave Policy: 30 days of leave annually, inclusive of public holidays.

4. Location of Work: Primary centres at Malleswaram and Sahakarnagar, Bengaluru.

5. In case of planned leave, ensure the phone and responsibilities are handed over to a locum who can manage tasks in your absence.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

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