Operations Manager

4 weeks ago


Delhi, India LTIMindtree Full time

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

  • Roles & Responsibilities: ➢ SLA management & reporting as per contract
  • Preparation of operational and business weekly/monthly/quarterly reports as per project requirement
  • Will be single point of contact for LTIMindtree client and management team for all operational and business updates
  • Root Cause Analysis of all the P1 & P2 defects within 48 Hours
  • Regular ticket analysis of P1,P2,P3,P4 defects and working with Technical leads and architects to resolve defects within SLAs
  • Regular analysis of application events and logs generated in all the subsystems to identify vulnerabilities and taking necessary action, in accordance with the results of the log analysis
  • Participation in client reviews and present the operations stats and data
  • SPOC for client for all operations updates
  • Monitor application health and performance and reporting
  • Vendor management for the operations stream
  • Responsible to maintain knowledge base documentation, troubleshooting guide and SOPs for applications
  • Serve as leader and/or member of project operations team
  • Responsible for ITSM process adhere and implementation
  • Perform periodic health check of the applications, troubleshooting problems with required tools and automated scripts, analyzing and implementing rectification measures
  • Work with release teams to deploy applications in different environments
  • Provide operational inputs to the Build & Release, development teams to improve different applications
  • Coordinate with other Stakeholder / teams to improve performance, troubleshoot & fix issues identified
  • Timely invoice & collections for operation


Qualifications


  • Education: MTech or ME or BTech or BE or MCA or MSc IT or MSc
  • Experience: 10 + years in IT industry with minimum of 5 years in operations process, embracing design, planning, control, performance improvement, and operations strategy Software maintenance background in Java based applications



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