Customer Success Manager
1 day ago
Growth Consultant – Customer Success / SaaS Location: Mumbai/Delhi Employment Type: Full-time | On-site Compensation: Compensation: 9 LPA-10 LPA (10% Variable) (Including PF and PGDM monthly fees of ₹6,666) Eligibility Criteria This role is only for graduates (postgraduate candidates should not apply). You must have exceptional spoken and written English communication skills. Pursuing the PGDM program along with this job is mandatory and non-negotiable. About the role: Passionate about customer obsession ? So are we. At Bizom, we’re looking for hard-working, high-energy, and innovative Growth Consultants who enjoy rolling up their sleeves to solve customer challenges and work closely with enterprise clients. You’ll be part of a team dedicated to delivering outstanding customer experiences , driving adoption, and helping customers succeed with Bizom , our leading SaaS / cloud-based supply chain automation platform for the FMCG industry . Roles & Responsibilities: Handle end-to-end implementation of Bizom for FMCG enterprise customers. Understand software architecture and configure the product to match customer requirements. Work with master data , assist with service requests, and troubleshoot data-related issues. Manage client interactions and communicate customer requirements to internal teams. Coordinate with stakeholders and provide technical assistance within defined SLAs . Help customers generate reports and provide deep expertise on product usage. Document customer requirements and obtain formal sign-offs. Perform quality checks on deliverables and conduct UAT , ensuring client approval. Drive user adoption post go-live and share regular updates with customers. Requirements: Excellent verbal and written communication with strong documentation skills. Computer- and mobile-savvy with working knowledge of MS Excel . Understanding of the FMCG business model . Willingness to work in a high-pressure, fast-growing startup environment . Experience in SaaS product onboarding and support is a strong advantage. What It’s Like Working with the Customer Success Team: Work with ambitious, result-oriented teams across the globe. Own and develop your own strategies and drive outcomes independently . Be a key consultant for Fortune 500 and enterprise clients . Gain deep expertise by becoming a vertical specialist . Drive real business impact by helping customers transition to mobile-first technologies . Why us: People-first culture built on trust, ownership, and collaboration . Freedom to experiment, fail, learn, and grow. Strong belief in collective success and shared accountability. Open culture with easy access to leaders, mentors, and peers. Courage to speak up, do the right thing, and serve customers with integrity. What you will get: A workplace that believes work should be fun and meaningful. Freedom to design and shape your own role . High ownership with strong support systems. A clear path to grow into a leader . Wellness initiatives, fitness activities, and regular health sessions. Fresh meals every day at our in-house cafeteria. What you won't get: No punch-in / punch-out culture. No spoon-feeding — ownership is expected. No micromanagement — outcomes matter more than hours. Please feel free to share your resume at
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager📍 Location: Navi Mumbai🗓️ Working Days: Monday- Friday📌 Experience Required: 3+ years🤝 Client: Voice enabled chat bot software💸 Salary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager 📍 Location: Navi Mumbai 🗓️ Working Days: Monday- Friday 📌 Experience Required: 3+ years 🤝 Client: Voice enabled chat bot software 💸 Salary: Upto 25 LPA Key Responsibilities - Establish clear client retention goals. - Define success milestones for the clients and employees to work towards - Assist...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full time💻 Position: Customer Success Manager 📍 Location: Navi Mumbai 🗓️ Working Days: Monday- Friday 📌 Experience Required: 3+ years 🤝 Client: Voice enabled chat bot software 💸 Salary: Upto 25 LPA Key Responsibilities Establish clear client retention goals. Define success milestones for the clients and employees to work towards Assist customers...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full timePosition: Customer Success ManagerLocation: Navi Mumbai️ Working Days: Monday- FridayExperience Required: 3+ yearsClient: Voice enabled chat bot softwareSalary: Upto 25 LPAKey ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with setting up and navigating various...
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Customer Success Manager
4 weeks ago
Mumbai, India PinnacleU Full timePosition: Customer Success ManagerLocation: Navi Mumbai️ Working Days: Monday- FridayExperience Required: 3+ yearsClient: Voice enabled chat bot softwareSalary: Upto 25 LPAKey Responsibilities- Establish clear client retention goals.- Define success milestones for the clients and employees to work towards- Assist customers with setting up and navigating...
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Customer Success Manager
4 weeks ago
Mumbai, India Karix Full timeJob Role: Customer Success Manager L ocation: Mumbai Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by...
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Customer Success Manager
2 weeks ago
Mumbai, India Bizmatics India Private Limited Full timeBusiness Unit: PrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS. PrognoCIS delivers a complete...
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Customer Success Manager
2 weeks ago
Mumbai, India Bizmatics India Private Limited Full timeBusiness Unit: PrognoCIS EHR Software, developed, owned, and supported by Bizmatics Inc., is a feature-rich solution designed with specialty-specific workflows tailored for clinics. Built with user experience in mind, PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully certified by CMS. PrognoCIS delivers a complete...
