Customer Relationship Executive

4 weeks ago

Kochi, India GreenAds Global Full time
Client Relationship Executive
The Client Relationship Executive plays a crucial role in maintaining and expanding client relationships through effective follow-up strategies. This position requires a proactive and customer-focused individual who excels in communication, relationship-building, and sales tactics. The primary responsibilities include managing follow-up activities with existing clients and ensuring a positive customer experience.
Key Responsiblities
Client Follow-up
- Regularly follow up with existing clients to understand their needs, address concerns, and nurture the client relationship.
- Utilise various communication channels (phone calls, emails, and other professional platforms) to stay engaged with clients and provide updates on new products or services.
Relationship Building
- Develop and maintain strong relationships with clients by understanding their business goals and aligning company offerings with their needs.
- Act as a point of contact for clients, ensuring a positive experience throughout the engagement process.
- Provide detailed product or service information to clients and address their questions or concerns.
- Analyse client requirements and identify opportunities for upselling and cross-selling.
Sales Support
- Collaborate with the sales team to gather feedback from clients and identify areas for improvement in products or services.
- Assist in creating and maintaining sales materials, presentations, and documentation for effective client communication.
- Coordinate with operations and support teams regarding client queries and issues, ensuring timely responses.
Customer Satisfaction
- Monitor and evaluate customer satisfaction levels through surveys, feedback, and direct communication.
Qualifications
- Minimum of 1 year of sales or client-facing experience; B2B Enterprise Sales exposure is advantageous.
- Graduation is a must; MBA is a plus.
- Team-oriented individual with strong interpersonal and communication skills.
- Proficient in English and Malayalam.
- Effective presentation and consultative selling skills.
- Strong people skills with the ability to build lasting client relationships.
- Experience in solution selling, particularly in cross-selling within enterprises, is highly desirable.
- Excellent communication, negotiation, and closing skills.
- Demonstrated experience in sales or related customer service roles.
- Strong organisational and time management capabilities.
- Familiarity with CRM software and sales tools.
- Collaborative team player with a results-oriented mindset.

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