Customer Contract Associate

2 months ago


mumbai, India Orange Business Services Full time

about the role

key accountabilities

key result / decision areas (outcomes)

Customer engagement and support:

Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities Engages with customer to support QTO process related requests Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer’s billing/invoice inquires Responsible for commercial inventory management Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)

Bid support and non-organic growth activities:

Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed. Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops

Quote to Order:

 Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters. Is responsible for maximising profitability of the organic growth. proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence Proactive document and continuously develop customer specific processes, templates and requirements

Other

Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)

knowledge and abilities

Team player that is communicative, organized, flexible and used to work in a stressful environment

Sales driven, commercial behavior with respect for company compliancy rules

Ability to identify problems and work to resolution as required

Experienced working towards targets and deadlines

Is able to build a network of people, getting things done

Having a good understanding what influence invoice or payment issues can have on a company’s cash flow

have a good understanding for what influence customer experience and company objectives

Understand customer (internal and external) challenges and needs, listening skills

Having a good understanding what influence invoice or payment issues can have on a company’s cash flow


about you

education, qualifications, and certifications

Academic business degree or equivalent

Languages: English fluently – mandatory

supported country language is welcomed

experience

2 to 4 years’ experience as Sales or Account Associate, Sales operation or in Sales support

job skills and certifications

Clear & proactive internal and external customer communication Able to deal with dual reporting lines and virtual teams Fast learning and self-motivated Negotiations / Delegation skills  Demonstrate responsibility/taking ownership  Ability to manage many tasks at the same time Proactive behavior

behavioral skills

skill target proficiency level expected

1

Adaptability

Advanced

2

Planning & Organising

Advanced

3

Results driven

Advanced

4

Communication

Expert

5

Influence & Persuasion

Advanced

6

Initiative & Proactivity

Proficient

7

Customer Focus

Advanced

8

Teamwork

Advanced

9

Relationship Building

Advanced

10

Analyical Thinking

Advanced

professional skills

skill target proficiency level expected

1

Value Selling

Proficient

2

Negotiation Technques

Advanced

3

Customer Intimacy

Expert

4

Conflict Management

Proficient

5

Sales Processes and Tools Knowledge

Advanced

6

Products & Services

Advanced

7

Decision Making

Proficient


additional information

why become an Account Associate

Becoming Account Associate will provide the opportunity to gain front line experience in a number of different aspects of sales such as: account planning, strategy, forecasting, solution up selling, problem identification, root cause analysis, problem resolution and relationship building

opportunities for an Account Associate

Job title can move into the jobs of Senior Account Associate, Customer Business Request manager, Customer Ordering Manager, (jr) Account Manager, Project Manager, Service Manager


contract

Regular



  • Mumbai, India Orange Business Services Full time

    **About the role**: **Key accountabilities key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer to...


  • Mumbai, India Orange Business Full time

    **About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...


  • Mumbai, India Orange Business Services Full time

    **About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...


  • Mumbai, India Orange Business Services Full time

    about the role key accountabilities key result / decision areas (outcomes) Customer engagement and support: Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities Engages with customer to...


  • Navi Mumbai, India WorkSpace Associate Full time

    We are urgently hiring Customer Service Associates for a logistics company based in the US. As a Customer Service Associate, you will be responsible for handling customer inquiries and providing support through a blended calling process. The position is located in Mahape, Ghansoli, Navi Mumbai. - Previous international/domestic customer service experience. -...


  • Mumbai, India Orange Business Services Full time

    **About the role**: As an Account Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building. RESPONSIBILITIES: - Manage end to end Quote to Order process and...


  • Mumbai, India SCIEX Full time

    For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food...

  • Associate - Contracts

    1 month ago


    Ghatkopar West, Mumbai, Maharashtra, India CCL Advisors Full time

    **About Us**: **Present Requirement**: We are seeking a dedicated and experienced contract specialist to join our firm as an Associate. This position demands a professional with a keen eye for detail, robust legal expertise, and the ability to navigate complex contract negotiations and management. **Key Qualifications**: **Educational Background**: Must...


  • Mumbai, India Box N Freight Full time

    **Job Title: Customer Contract Executive** **Location**: Mumbai **Job Overview **:As a Customer Contract Manager, you will be responsible for managing all aspects of customer contracts, ensuring accuracy, compliance, and efficiency throughout the contract lifecycle. You will work closely with various teams to draft, review, and maintain contracts while...


  • Mumbai, India Nivoda Full time

    Designation: Customer Support Associate (3 months contract role)- - Location: BKC, Mumbai (Hybrid)- - Shift Timing: 10 am to 7 pm (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Goregaon, Mumbai, Maharashtra, India Box N Freight Full time

    **Job Overview**:As a Customer Contract Manager, you will be responsible for managing all aspects of customer contracts, ensuring accuracy, compliance, and efficiency throughout the contract lifecycle. You will work closely with various teams to draft, review, and maintain contracts while also addressing internal and customer concerns and inquiries related...


  • Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...


  • Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...


  • Mumbai, Maharashtra, India Kall Trip P Ltd Full time

    Primary role will be of enabling the guest to begin, continue and complete their travel journey. All associated tasks with providing travel fulfilment to both travel agents and end customers are part of your work. Our associates may need to work in shift timings, based on the work load and trip density. Being on time in this task is essential, so we expect...


  • mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around...

  • Customer Service

    1 month ago


    Mumbai, India Bookmyshow Full time

    Are you solution focused? Can you build an emotional connect with customers? Are you enthusiastic and have a great command over your communication? If yes, you are the gem we are looking for!! Your Profile: 1. Handling calls from customers 2. Resolving customer queries. 3. Providing customer satisfaction. Your Checklist: 1. Excellent communication skills...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Sales Associate

    4 weeks ago


    mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...

  • Sales Associate

    1 month ago


    Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team.We are looking for a performance-driven, customer-centric individual with a strong work ethic to...