Customer Contract Associate
2 months ago
about the role
key accountabilities
key result / decision areas (outcomes)
Customer engagement and support:
Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities Engages with customer to support QTO process related requests Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer’s billing/invoice inquires Responsible for commercial inventory management Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)Bid support and non-organic growth activities:
Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed. Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales OpsQuote to Order:
Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters. Is responsible for maximising profitability of the organic growth. proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence Proactive document and continuously develop customer specific processes, templates and requirementsOther
Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CS&O, Billing, Finance, etc.)knowledge and abilities
Team player that is communicative, organized, flexible and used to work in a stressful environment
Sales driven, commercial behavior with respect for company compliancy rules
Ability to identify problems and work to resolution as required
Experienced working towards targets and deadlines
Is able to build a network of people, getting things done
Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
have a good understanding for what influence customer experience and company objectives
Understand customer (internal and external) challenges and needs, listening skills
Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
about you
education, qualifications, and certifications
Academic business degree or equivalent
Languages: English fluently – mandatory
supported country language is welcomed
experience
2 to 4 years’ experience as Sales or Account Associate, Sales operation or in Sales support
job skills and certifications
Clear & proactive internal and external customer communication Able to deal with dual reporting lines and virtual teams Fast learning and self-motivated Negotiations / Delegation skills Demonstrate responsibility/taking ownership Ability to manage many tasks at the same time Proactive behaviorbehavioral skills
skill target proficiency level expected
1
Adaptability
Advanced
2
Planning & Organising
Advanced
3
Results driven
Advanced
4
Communication
Expert
5
Influence & Persuasion
Advanced
6
Initiative & Proactivity
Proficient
7
Customer Focus
Advanced
8
Teamwork
Advanced
9
Relationship Building
Advanced
10
Analyical Thinking
Advanced
professional skills
skill target proficiency level expected
1
Value Selling
Proficient
2
Negotiation Technques
Advanced
3
Customer Intimacy
Expert
4
Conflict Management
Proficient
5
Sales Processes and Tools Knowledge
Advanced
6
Products & Services
Advanced
7
Decision Making
Proficient
additional information
why become an Account Associate
Becoming Account Associate will provide the opportunity to gain front line experience in a number of different aspects of sales such as: account planning, strategy, forecasting, solution up selling, problem identification, root cause analysis, problem resolution and relationship building
opportunities for an Account Associate
Job title can move into the jobs of Senior Account Associate, Customer Business Request manager, Customer Ordering Manager, (jr) Account Manager, Project Manager, Service Manager
contract
Regular
-
Customer Contract Associate
1 month ago
Mumbai, India Orange Business Services Full time**About the role**: **Key accountabilities key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer to...
-
Customer Contract Associate
2 months ago
Mumbai, India Orange Business Full time**About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...
-
Customer Contract Associate
2 months ago
Mumbai, India Orange Business Services Full time**About the role**: **Key accountabilities** **Key result / decision areas (outcomes)** **Customer engagement and support**: - Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities - Engages with customer...
-
Customer Contract Associate
2 months ago
Mumbai, India Orange Business Services Full timeabout the role key accountabilities key result / decision areas (outcomes) Customer engagement and support: Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities Engages with customer to...
-
Customer Service Associate
2 weeks ago
Navi Mumbai, India WorkSpace Associate Full timeWe are urgently hiring Customer Service Associates for a logistics company based in the US. As a Customer Service Associate, you will be responsible for handling customer inquiries and providing support through a blended calling process. The position is located in Mahape, Ghansoli, Navi Mumbai. - Previous international/domestic customer service experience. -...
-
Client Contract Associate
2 months ago
Mumbai, India Orange Business Services Full time**About the role**: As an Account Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building. RESPONSIBILITIES: - Manage end to end Quote to Order process and...
-
Executive Customer Service Contract Admin
2 months ago
Mumbai, India SCIEX Full timeFor over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food...
-
Associate - Contracts
1 month ago
Ghatkopar West, Mumbai, Maharashtra, India CCL Advisors Full time**About Us**: **Present Requirement**: We are seeking a dedicated and experienced contract specialist to join our firm as an Associate. This position demands a professional with a keen eye for detail, robust legal expertise, and the ability to navigate complex contract negotiations and management. **Key Qualifications**: **Educational Background**: Must...
-
Customer Contract Executive
1 month ago
Mumbai, India Box N Freight Full time**Job Title: Customer Contract Executive** **Location**: Mumbai **Job Overview **:As a Customer Contract Manager, you will be responsible for managing all aspects of customer contracts, ensuring accuracy, compliance, and efficiency throughout the contract lifecycle. You will work closely with various teams to draft, review, and maintain contracts while...
-
Customer Support Associate
3 days ago
Mumbai, India Nivoda Full timeDesignation: Customer Support Associate (3 months contract role)- - Location: BKC, Mumbai (Hybrid)- - Shift Timing: 10 am to 7 pm (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global...
-
Guest Service Associate
2 months ago
Mumbai, India MoSahay Associate Full timeJob Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...
-
Customer Contract Executive
7 days ago
Goregaon, Mumbai, Maharashtra, India Box N Freight Full time**Job Overview**:As a Customer Contract Manager, you will be responsible for managing all aspects of customer contracts, ensuring accuracy, compliance, and efficiency throughout the contract lifecycle. You will work closely with various teams to draft, review, and maintain contracts while also addressing internal and customer concerns and inquiries related...
-
Associate Customer Success Renewal Specialist
3 weeks ago
Mumbai, India SAS Full timeAssociate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...
-
Mumbai, India SAS Full timeAssociate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...
-
Customer Fulfilment Associate
1 week ago
Mumbai, Maharashtra, India Kall Trip P Ltd Full timePrimary role will be of enabling the guest to begin, continue and complete their travel journey. All associated tasks with providing travel fulfilment to both travel agents and end customers are part of your work. Our associates may need to work in shift timings, based on the work load and trip density. Being on time in this task is essential, so we expect...
-
mumbai, India SAS Full timeAssociate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around...
-
Customer Service
1 month ago
Mumbai, India Bookmyshow Full timeAre you solution focused? Can you build an emotional connect with customers? Are you enthusiastic and have a great command over your communication? If yes, you are the gem we are looking for!! Your Profile: 1. Handling calls from customers 2. Resolving customer queries. 3. Providing customer satisfaction. Your Checklist: 1. Excellent communication skills...
-
Guest Service Associate
1 day ago
Mumbai, Maharashtra, India MoSahay Associate Full timeThe **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...
-
Sales Associate
4 weeks ago
mumbai, India Associate Allied Chemicals India Pvt Ltd Full timeAssociate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team. We are looking for a performance-driven, customer-centric individual with a strong work ethic to...
-
Sales Associate
1 month ago
Mumbai, India Associate Allied Chemicals India Pvt Ltd Full timeAssociate Allied Chemicals has been delivering ingredient solutions for the fragrance, flavor, food and personal care industries for over 45 years. As we expand our presence, we looking for a motivated Sales Associate (Fragrances) to become a part of our team.We are looking for a performance-driven, customer-centric individual with a strong work ethic to...