Client Contract Associate

1 week ago


Mumbai, Maharashtra, India Orange Business Services Full time

About the role:


As an Account Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building.


RESPONSIBILITIES:

  • Manage end to end Quote to Order process and Sales Operations while ensuring the performance is in line with customer expectations.
  • Customer requests execution and daytoday account activities in order to maintain and enhance customer relationships.
  • Engage with customer to support Quote to Order process and act as an advisor to customer and account teams.
  • Own and drive organic growth crossfunctional activities, with solid customer engagement, relationship and account management team alignment.
  • Support contract renewal, repricing and project preparation activities to ensure standard Quote to Bill model is executed.
  • Align with account manager, engagement manager and bid manager to decide if to go with a Bid proposal in the parts related to Sales Operations.
  • Responsible for commercial inventory management.
  • Supporting client in Service Delivery and Tracking Tool usage and regular reporting for in charge clients.
  • Create guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation with support of senior sales operations team.
  • Acting as a quality consultant to Bid teams regarding Sales Operations related topics.
  • Cooperate with Billing and Accounts Receivable department to resolve invoice quires, credit notes and customer nonpayment issues.
  • Proactively initiate improvement projects to improve the Quote to Order process, aim for Operational Excellence.

About you:

  • Minimum 1 year of experience as Sales or Account Associate or Sales support or Sales operation or other request and process driven supporting activities.
  • Fluent level of English, any other European language would be considered plus.
  • Customer orientation and proactive customer communication.
  • Keen on improvement projects and selfstarter attitude.
  • Excellent negotiation and delegation skills.
  • Demonstrate responsibility and taking ownership.
  • Able to work towards targets and deadlines.

Additional information:

N

Department:

Sales & Marketing Europe

Contract:

Regular

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