Business Development Manager for AI Contact Centre
1 week ago
Job Description
: The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their needs, and proposing tailored AI contact center solutions to meet those needs. The Business Development Manager will work closely with the sales, marketing, and product development teams to execute strategic initiatives and achieve business objectives.
Key Responsibilities: Market Analysis
: Conduct thorough market research to identify trends, opportunities, and challenges within the contact center industry. Stay abreast of advancements in AI technology and competitive landscape.
Client Acquisition
: Identify and engage with potential clients, including contact center operators, BPO firms, and enterprises across various industries. Build and maintain a robust pipeline of leads through networking, cold calling, and attending industry events.
Solution Selling
: Understand client requirements and pain points related to contact center operations. Present AI-powered solutions that address these needs effectively, emphasizing benefits such as cost savings, efficiency improvements, and enhanced customer experiences.
Relationship Management
: Cultivate strong relationships with clients, demonstrating expertise in AI technologies and understanding of their business objectives. Act as a trusted advisor, providing guidance on optimizing contact center performance through AI solutions.
Collaborative Approach
: Collaborate with cross-functional teams including sales, marketing, and product development to develop compelling value propositions, marketing materials, and sales strategies. Provide feedback from clients to inform product enhancements and roadmap.
Contract Negotiation & Revenue Generation:
Secure profitable deals that meet or exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial agreements while expanding the company's client base.
Sales Reporting and Forecasting
: Maintain accurate records of sales activities, client interactions, and revenue forecasts using CRM software. Generate regular reports to track progress against targets and identify areas for improvement. Industry Thought Leadership
: Establish yourself as a thought leader in the AI contact center space through participation in industry conferences, webinars, and publications. Share insights and best practices to enhance the company's reputation and visibility.
Competencies & Expectations: ·
Strategic Acumen : Demonstrate a grasp of market dynamics, competitor landscape, and the ability to translate trends into actionable sales strategies. ·
Technical Aptitude : Possess strong foundational knowledge of AI concepts (NLP, ML, RPA) and how they specifically enhance contact center operations. ·
Consultative Selling:
Master the art of needs analysis and solution matching to drive value-based client conversations rather than product-focused pitches. ·
Data-Driven Approach : Excel in utilizing CRM data, sales reports, and forecasting to make informed decisions and optimize sales processes. ·
Relationship Builder : Build genuine rapport with stakeholders at all levels, establishing trust through exceptional communication and follow-through.
Measurable Metrics: ·
Lead Generation : Number of qualified leads generated per quarter/year. ·
Qualified Meetings : Number of Qualified meetings set in a month. ·
Conversion Rate:
Percentage of leads converted into paying clients. ·
Revenue Growth:
Increase in sales revenue across a defined timeframe. ·
Client Retention : Percentage of clients retained year over year. ·
Thought Leadership Impact : Track speaking engagements, publications, social media reach.
Qualifications:
·
Bachelor’s degree in business, Marketing, or related field. MBA preferred. ·
3+ years of proven sales success, ideally in technology or contact center domains. ·
Excellent presentation skills and the ability to tailor communication to both technical and non-technical audiences. ·
Proficiency in CRM software and Microsoft Office Suite. ·
Willingness to travel as needed to meet with clients and attend industry events. ·
Skills : Exceptional interpersonal and communication abilities. Strategic thinking with a focus on results. ·
Characteristics : Adaptive, with a capacity to thrive in dynamic environments. Commitment to continuous learning and improvement in the AI and contact center domains.
Expectations 1.
Establish the company as a thought leader in AI contact center solutions. 2.
Lead and mentor a team towards achieving shared and individual goals. 3.
Demonstrate ethical leadership and foster a culture of innovation and accountability.
The Business Development Manager for AI Contact Centre plays a pivotal role in driving the adoption of AI technologies to revolutionize contact center operations and deliver exceptional customer experiences. This position offers a unique opportunity to shape the future of customer engagement and make a meaningful impact on business outcomes.
-
Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact CentreJob Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
-
Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
-
Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
-
Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description : The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients,...
-
pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
-
Sprinklr Developer
1 month ago
Pune, India SELSOFT Full timeSkill : Sprinklr. Job Description : - Hands-on configuration to help customers achieve positive business outcomes using the Sprinklr platform. - Work directly with customers around full functionality of Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation Platform. - Proactively identify, document, and deliver in-platform solutions and...
-
Pune, Maharashtra, India Symbiosis Centre for Distance Learning Full timeAbout the RoleWe are seeking a highly skilled Exam Manager to join our team at Symbiosis Centre for Distance Learning. As an Exam Manager, you will play a vital role in administering all functions of the Examination Department.Key ResponsibilitiesProvide leadership and guidance to the Examination Department, ensuring smooth execution of examination...
-
Contact Centre Domain Expert
7 months ago
Pune, Maharashtra, India NICE Systems Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. **Job Description - Senior Specialist Software...
-
Mazars - Manager - Learning & Development
2 days ago
Pune, India Manager Full time1. Purpose:- The purpose of the Leaning & Development advisor role is to effectively coordinate learning interventions and facilitate L&D programmes within Forvis Mazars to ensure a great learning experience and compliance with the planning, delivery and evaluation of Learning & Development interventions.- This role will also require hands on delivery of...
-
Pune, Maharashtra, India Seventh Contact Hiring Solutions Full timeAbout the RoleWe are seeking a highly skilled Senior Python Developer to join our team as an AI Solution Architect. This role will involve designing and developing advanced AI solutions using Python, integrating them with external knowledge bases, and mentoring junior team members.Key ResponsibilitiesDevelop and deploy RAG solutions to integrate generative...
-
Civil Engineering Project Manager
2 weeks ago
Pune, Maharashtra, India Symbiosis Centre for Distance Learning Full timeAbout Symbiosis Centre for Distance LearningCivil Engineering Project Manager - Infrastructure Development LeadOverviewWe are seeking a seasoned Civil Engineering Project Manager to lead infrastructure development projects at Symbiosis Centre for Distance Learning. The ideal candidate will have extensive experience in managing entire construction project...
-
Senior Product Based AI Solutions Engineer
4 weeks ago
Pune, Maharashtra, India Seventh Contact Hiring Solutions Full timeJob DescriptionWe are seeking a highly skilled Senior Product Based AI Solutions Engineer to join our team at Seventh Contact Hiring Solutions.About the Role:This is an exceptional opportunity for a seasoned engineer to leverage their expertise in developing and implementing cutting-edge AI solutions for global customers. The successful candidate will be...
-
AI Business Development Manager
1 month ago
Pune, Maharashtra, India Jeeva Full timeAbout Jeeva.aiWe're revolutionizing the future of work by building AI employees that automate manual tasks. Our vision is to make anything that doesn't require deep human connection more efficient, faster, and cheaper with AI.Job OverviewAverage Salary: $120,000/yearJob DescriptionAs a dynamic startup backed by top investors, we're looking for a skilled...
-
Vsynergize AI | Business Development Executive
4 weeks ago
Pune, India Vsynergize AI Full timeJob Title:Business Development Executive (Wellness)Location:Hinjewadi Phase - I, PuneShift:Day ShiftSalary:15k-30kWorking Days:Monday to Friday (5 days working)Experience Required:Minimum 1 yearJoining Requirement:ImmediateAbout Prakritik Lifestyles:Prakritik Lifestyles is dedicated to promoting wellness through natural and sustainable practices. We offer a...
-
Pune, Maharashtra, India Vsynergize AI Full timeAbout Vsynergize AIVsynergize AI is a pioneering company at the forefront of revolutionizing customer engagement through cutting-edge artificial intelligence solutions. Our mission is to empower businesses to excel in their operations, foster unparalleled customer experiences, and drive exceptional growth.We are seeking an exceptionally talented Artificial...
-
Contact Centre Domain Expert-routing
7 months ago
Pune, Maharashtra, India NICE Systems Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. **Requirements**: - Proven experience in...
-
Vsynergize AI | Business Development Executive
4 weeks ago
pune, India Vsynergize AI Full timeJob Title: Business Development Executive (Wellness) Location: Hinjewadi Phase - I, Pune Shift: Day Shift Salary: 15k-30k Working Days: Monday to Friday (5 days working) Experience Required: Minimum 1 year Joining Requirement: Immediate About Prakritik Lifestyles: Prakritik Lifestyles is dedicated to promoting wellness through natural and sustainable...
-
Vsynergize AI | Business Development Executive
2 months ago
pune, India Vsynergize AI Full timeJob Title: Business Development Executive (Wellness) Location: Hinjewadi Phase - I, Pune Shift: Day Shift Salary: 15k-25k Working Days: Monday to Friday (5 days working) Experience Required: Minimum 1 year Joining Requirement: Immediate About Prakritik Lifestyles: Prakritik Lifestyles is dedicated to promoting wellness through natural and sustainable...
-
Vsynergize AI | Business Development Executive
4 weeks ago
pune, India Vsynergize AI Full timeJob Title: Business Development Executive (Wellness)Location: Hinjewadi Phase - I, PuneShift: Day ShiftSalary: 15k-30kWorking Days: Monday to Friday (5 days working)Experience Required: Minimum 1 yearJoining Requirement: ImmediateAbout Prakritik Lifestyles:Prakritik Lifestyles is dedicated to promoting wellness through natural and sustainable practices. We...
-
Pune, Maharashtra, India Seventh Contact Hiring Solutions Full timeJob Description:">We are seeking a skilled AI/ML Engineer to join our team at Seventh Contact Hiring Solutions. As an AI/ML Engineer, you will play a crucial role in developing and implementing cutting-edge AI solutions for our global customers.">About the Role:">">You will design and develop optimal AI solutions for our customers to power their strategic...
