Business Development Manager for AI Contact Centre

4 weeks ago

Pune, India Vsynergize AI Full time

Position Title: Business Development Manager - AI Contact Centre

 

Job Description:

The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their needs, and proposing tailored AI contact center solutions to meet those needs. The Business Development Manager will work closely with the sales, marketing, and product development teams to execute strategic initiatives and achieve business objectives.

 

Key Responsibilities:

Market Analysis: Conduct thorough market research to identify trends, opportunities, and challenges within the contact center industry. Stay abreast of advancements in AI technology and competitive landscape.

 

Client Acquisition: Identify and engage with potential clients, including contact center operators, BPO firms, and enterprises across various industries. Build and maintain a robust pipeline of leads through networking, cold calling, and attending industry events.

 

Solution Selling: Understand client requirements and pain points related to contact center operations. Present AI-powered solutions that address these needs effectively, emphasizing benefits such as cost savings, efficiency improvements, and enhanced customer experiences.

 

Relationship Management: Cultivate strong relationships with clients, demonstrating expertise in AI technologies and understanding of their business objectives. Act as a trusted advisor, providing guidance on optimizing contact center performance through AI solutions.

 

Collaborative Approach: Collaborate with cross-functional teams including sales, marketing, and product development to develop compelling value propositions, marketing materials, and sales strategies. Provide feedback from clients to inform product enhancements and roadmap.

 

Contract Negotiation & Revenue Generation: Secure profitable deals that meet or exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial agreements while expanding the company's client base.

 

Sales Reporting and Forecasting: Maintain accurate records of sales activities, client interactions, and revenue forecasts using CRM software. Generate regular reports to track progress against targets and identify areas for improvement.

Industry Thought Leadership: Establish yourself as a thought leader in the AI contact center space through participation in industry conferences, webinars, and publications. Share insights and best practices to enhance the company's reputation and visibility.

                                                                                                                                       

Competencies & Expectations:

·      Strategic Acumen: Demonstrate a grasp of market dynamics, competitor landscape, and the ability to translate trends into actionable sales strategies.

·      Technical Aptitude: Possess strong foundational knowledge of AI concepts (NLP, ML, RPA) and how they specifically enhance contact center operations.

·      Consultative Selling: Master the art of needs analysis and solution matching to drive value-based client conversations rather than product-focused pitches.

·      Data-Driven Approach: Excel in utilizing CRM data, sales reports, and forecasting to make informed decisions and optimize sales processes.

·      Relationship Builder: Build genuine rapport with stakeholders at all levels, establishing trust through exceptional communication and follow-through.

 

Measurable Metrics:

·      Lead Generation: Number of qualified leads generated per quarter/year.

·      Qualified Meetings: Number of Qualified meetings set in a month.

·      Conversion Rate: Percentage of leads converted into paying clients.

·      Revenue Growth: Increase in sales revenue across a defined timeframe.

·      Client Retention: Percentage of clients retained year over year.

·      Thought Leadership Impact: Track speaking engagements, publications, social media reach.

 

Qualifications:

 

·      Bachelor’s degree in business, Marketing, or related field. MBA preferred.

·      3+ years of proven sales success, ideally in technology or contact center domains.

·      Excellent presentation skills and the ability to tailor communication to both technical and non-technical audiences.

·      Proficiency in CRM software and Microsoft Office Suite.

·      Willingness to travel as needed to meet with clients and attend industry events.

·      Skills: Exceptional interpersonal and communication abilities. Strategic thinking with a focus on results.

·      Characteristics: Adaptive, with a capacity to thrive in dynamic environments. Commitment to continuous learning and improvement in the AI and contact center domains.

 

Expectations

1.     Establish the company as a thought leader in AI contact center solutions.

2.     Lead and mentor a team towards achieving shared and individual goals.

3.     Demonstrate ethical leadership and foster a culture of innovation and accountability.

 

The Business Development Manager for AI Contact Centre plays a pivotal role in driving the adoption of AI technologies to revolutionize contact center operations and deliver exceptional customer experiences. This position offers a unique opportunity to shape the future of customer engagement and make a meaningful impact on business outcomes.

 

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