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Information Technology Support Assistant

2 months ago

Noida, India FCM Travel India Full time

About FCM India: FCM India is a leading provider of comprehensive travel management solutions, dedicated to delivering exceptional service and innovative technology for business travelers. As part of the Flight Centre Travel Group (ASX-listed), FCM India operates with the backing of a globally recognized brand, renowned for its expertise and customer-centric approach.


Objective: To ensure the smooth operation of FCM’s technology infrastructure, supporting a dynamic global travel management environment.


Responsibilities:

  • Deliver onsite and remote technical support for desktop and IT issues.
  • Administer Active Directory, M365 (including Azure AD, OneDrive, SharePoint, Exchange Online, Teams, Intune, Autopilot), and video/web conferencing tools.
  • Manage IT hardware and software, including desktops, laptops, mobile devices, and network equipment.
  • Communicate effectively with stakeholders and support teams, maintaining strong relationships and ensuring seamless service.
  • Plan and prioritize tasks, ensuring compliance with security practices and operational efficiency.


Skills & Qualifications:

  • Minimum 2 years of onsite or desktop support experience.
  • Proficiency in Active Directory, M365, and ITSM tools (ServiceNow, Freshdesk).
  • Experience with Powershell/Bash scripting and digital workplace tools (Genesys/Cisco Webex) preferred.
  • Strong communication, customer service skills, and ability to work in a team-oriented environment.


Why Join Us:

  • Be part of a leading global travel management company.
  • Competitive salary and benefits.
  • Opportunities for professional growth and development.