Customer relations executive

2 weeks ago

Delhi, India HRanker Full time

Job Title: Customer Relations Specialist (B2 B) Location: Gurugram (Work from Office) Working Days: Monday to Friday Experience Required: 1–3 years (Must have B2 B Sales/Client Management experience) Industry: Ed Tech / Saa S Qualification : B. Tech + MBA About the Role: We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2 B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners. Key Responsibilities: • Serve as the main point of contact for B2 B clients. • Manage post-sales communication and ensure client satisfaction. • Address and resolve customer queries in a timely and professional manner. • Maintain and track client interactions and feedback for service improvement. • Collaborate with internal teams to deliver customized solutions for clients. • Build strong relationships to retain clients and increase renewal/conversion rates. Requirements: • 1–3 years of proven experience in Customer Service / Client Relations in B2 B segment. • Strong communication and interpersonal skills. • Ability to manage multiple clients and resolve issues with a customer-first approach. • Prior experience in the Ed Tech or Saa S domain will be preferred. • Proficient in using CRM tools and Microsoft Office Suite. Note - Interview will be in-person only.

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