Sprinklr - Technical Writer

4 weeks ago

GurgaonGurugramBangalore, India Sprinklr Full time

Job Description :


At- Sprinklr, we're passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint. As a- Senior Technical Writer, you'll play a pivotal role in ensuring our users have clear and concise documentation to allow customer to self-serve and gain confidence using Sprinklr.

Responsibilities :

Documentation Creation and Enhancement :



- Collaborate closely with product managers, engineers, and subject matter experts to create high-quality documentation.



- Focus on Sprinklr's new features, ensuring accurate and user-friendly content.

Write and enhance user guides, developer guides, and reference materials for Sprinklr services.

Technical Expertise in Sprinklr :

- Develop a deep understanding of Sprinklr's products, services, and underlying technologies.



- Translate complex technical concepts into clear, accessible documentation.



- Troubleshoot and validate information by working closely with product and engineering teams.


Research and standards :

- Conduct thorough research to gather accurate step-by-step instructions.



- Ensure consistency, clarity, and correctness in all documentation.



- Review and edit technical content with relevant stakeholders for clarity and purpose.


Measure and optimize :

- Work with Support to close cases by documentation.



- Ensure that documentation is easily discoverable by relevant search criteria.



- Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.


Qualifications :


- Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.



- Proven experience writing documentation.



- Strong technical expertise in Sprinklr or similar platforms.



- Excellent writing, editing, and analytical skills.



- Detail-oriented and committed to delivering high-quality documentation.


Preferred skills :

- Sprinklr Service

- Sprinklr Insights

- Sprinklr Marketing

- Sprinkler Ads


(ref:hirist.tech)

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