Sprinklr - Technical Writer
2 weeks ago
Job Description :
At- Sprinklr, we're passionate about transforming customer experiences. Our cutting-edge platform empowers companies to engage with their audiences across various channels, making people happier at every touchpoint. As a- Senior Technical Writer, you'll play a pivotal role in ensuring our users have clear and concise documentation to allow customer to self-serve and gain confidence using Sprinklr.
Responsibilities :
Documentation Creation and Enhancement :
- Collaborate closely with product managers, engineers, and subject matter experts to create high-quality documentation.
- Focus on Sprinklr's new features, ensuring accurate and user-friendly content.
Write and enhance user guides, developer guides, and reference materials for Sprinklr services.Technical Expertise in Sprinklr :
- Develop a deep understanding of Sprinklr's products, services, and underlying technologies.
- Translate complex technical concepts into clear, accessible documentation.
- Troubleshoot and validate information by working closely with product and engineering teams.
Research and standards :
- Conduct thorough research to gather accurate step-by-step instructions.
- Ensure consistency, clarity, and correctness in all documentation.
- Review and edit technical content with relevant stakeholders for clarity and purpose.
Measure and optimize :
- Work with Support to close cases by documentation.
- Ensure that documentation is easily discoverable by relevant search criteria.
- Continually improve the documentation review process and ensure fast and accurate transfers of knowledge.
Qualifications :
- Bachelor's degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
- Proven experience writing documentation.
- Strong technical expertise in Sprinklr or similar platforms.
- Excellent writing, editing, and analytical skills.
- Detail-oriented and committed to delivering high-quality documentation.
Preferred skills :
- Sprinklr Service
- Sprinklr Insights
- Sprinklr Marketing
- Sprinkler Ads
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