
Renewal Operation Manager
6 days ago
Immediate Joiner
Budget - 5 LPA
Note-IT/ Software industry required
only from mumbai location candidate can apply
Designation – Sales Operations Executive
Experience – 2+Years
Roles & Responsibilities:-
• Managing the different facets of subscription and support renewals.
• Preparing the renewal proposal, quotations, invoices, and notifications.
• New Project execution & tracking.
• Strong follow-up on pending payments.
• Daily reporting of Renewals, Payments & New Projects.
• Contacting clients directly to negotiate terms and conditions and render renewal contracts.
• Positioning services and escalating pain points to the concern team.
• Bridging between Sales, Finance and Support team.
• Augmenting the upsell & cross-sell opportunities
Required Knowledge, Skills, and Abilities
• Bachelor's degree
• Experience as a operation executive for a minimum of 2 years
• Must have outstanding customer service skills.
• Strong interpersonal and active listening skills.
• Must have good computer skills.
• Must be highly detail-oriented and have the ability to multi-task effectively.
• Must be able to work long hours including evenings and weekends as per business requirement
• Must be able to tolerate stressful situations and work under pressure.
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