Quality Assurance Analyst

8 hours ago


Delhi, Delhi, India Restroworks Full time

About us:

Restroworks is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud, including Point of Sale (POS), Inventory Management, Integrations, Analytics, and CRM. Renowned restaurant chains, including Subway, Taco Bell, Nando's, Caribou Coffee, Carl's Jr., and Häagen-Dazs, are among the many brands using Restroworks to manage their processes, people, and places of operation.

Restroworks has been awarded as a global leader in Restaurant Management Software by G2 and recognized as a Great Place to Work-Certified organization .

To know more, visit

Job Summary :

The primary task of the quality analyst is quality monitoring (customer interactions – call/email) and providing actionable insight for corrective action. Through call monitoring, a QA analyst will gather information to help improve employee performance in various departments. An evaluation form will be used to capture the information accurately and document the interaction.

Employees need to be regularly trained on quality policies and procedures . There are two approaches to the training, as a group or individually.

To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.

Responsibilities:

  • Responsible for managing team performance with specific quality standards.
  • Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
  • Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
  • Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.
  • Ensure ongoing compliance with quality and company standards.

Ideal Candidate:

  • Excellent communication skills are mandatory , both written and verbal.
  • Good presentation skills along with knowledge of training.
  • Strong computer skills, knowledge of Microsoft Office – Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
  • Ability to create content for training programs.
  • Passion for Customer Centricity – from past experience.

Minimum Qualifications:

  • Technical knowledge with Windows and computer hardware troubleshooting.
  • Experience as a Customer Service Representative – 1 – 1.5 Years(optional)
  • Experience as a Quality Analyst/Quality Coach – 0.5 years +


  • Delhi, Delhi, India NuvoRetail Full time

    Position: Quality Assurance Analyst – InternWe are hiring Quality Assurance Analyst (Interns) for a 6-month internship with a stipend of ₹15,000/month. Based on performance, this internship will be followed by a permanent role and salary review.Location: Sector 23, Dwarka, DelhiJoining: ImmediateAbout the RoleWe are seeking a detail-oriented and...


  • Delhi, Delhi, India Tide Platform Full time

    ABOUT TIDE At Tide we are building a finance platform designed to save small businesses time and money We provide our members with business accounts and related banking services but also a comprehensive set of connected administrative solutions from invoicing to accounting Launched in 2017 Tide is now used by over 1 million small businesses across the...


  • Delhi, Delhi, India beBeeAssurance Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Quality Assurance AnalystThe role of Quality Assurance Analyst involves monitoring interactions handled by associates, identifying opportunities for enhancement, and providing coaching sessions. Key responsibilities include:Monitoring interactions to ensure they meet established standards.Identifying areas for improvement and developing strategies to address...


  • Delhi, Delhi, India Corporate Research and Investigations Limited Full time US$ 60,000 - US$ 80,000 per year

    Corporate Research and Investigations Limited, "CRI Group" since 1990, a global provider of Investigative Research, Forensic Accounting, Counter Fraud and Counter Corruption, Integrity Due Diligence Investigations, Background Investigations and specializing in Third-Party Risk Management and Screening, providing additional support to Corporate Governance and...


  • Delhi, Delhi, India Restroworks Full time

    About us:Restroworks is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud,...


  • Delhi, Delhi, India beBeeQuality Full time ₹ 17,40,000 - ₹ 25,10,000

    Job OpportunityWe are seeking a diligent Quality Assurance Professional to monitor and analyze interactions, identify areas for improvement, and provide coaching sessions.Key Responsibilities:Develop, maintain, and refine the QA scorecardEnsure adherence to internal processes and external regulationsCollaborate with senior team members for performance...

  • Quality Analyst

    3 weeks ago


    Delhi, Delhi, India Creative Arts Education Society Full time

    Role : Software Quality Analyst (Automation & Manual Testing)Job Description :We are seeking a skilled and detail-oriented Software Quality Analyst to join our quality assurance team. As a QA Analyst, you will play a crucial role in ensuring the quality, reliability, and performance of our software products. Your expertise in both automation and manual...


  • Delhi, Delhi, India Dentalkart Full time

    job Title - Quality Assurance ManagerJob Location - Chhatarpur, DelhiWork Days - 6 DaysAbout the Role:We are seeking a highly analytical and experienced Quality Assurance Manager to lead the quality function within our Customer Service team. This is a strategic role focused on optimizing the customer experience through data-driven quality monitoring,...


  • Delhi, Delhi, India beBeeQuality Full time ₹ 9,00,000 - ₹ 11,00,000

    Job Title: Quality Assurance ManagerTransforming Customer Experiences through Quality ExcellenceAs a highly analytical and experienced quality assurance manager, you will lead the quality function within our customer service organization. This strategic role is focused on optimizing the customer experience through data-driven quality monitoring, feedback,...


  • Delhi, Delhi, India Resecurity Full time

    Company DescriptionResecurity is an American cybersecurity company headquartered in Los Angeles, California. The company offers next-generation endpoint protection and intelligence-driven cybersecurity solutions to top Fortune 500 corporations and governments globally.Role DescriptionThis is a full-time hybrid role for a Quality Assurance Specialist at...