HubSpot Administration/Reporting Expert

2 weeks ago

Delhi, India Screen Magic Mobile Media Pvt. Ltd. Full time
**Job Title: HubSpot Administration/Reporting Expert** Are you an ace in HubSpot CRM management and reporting? Do you thrive in optimizing systems to drive business success? Join our dynamic marketing team at Screen Magic Media as a HubSpot Administration/Reporting Expert Experience: - Relevant Experience: 2-3 years - Total Experience: 7+ years Department: Marketing Number of Positions: 1 Preferred Industry Type: SaaS Essential Skills: - Proven expertise in configuring and managing HubSpot CRM. - Strong grasp of the SaaS business model and industry dynamics. - Experience in database management and segmentation for targeted marketing. - Proficiency in creating and managing HubSpot reports and dashboards. - Skillful in integrating HubSpot with other tools like Salesforce and Zapier. - Knowledgeable about data privacy and security standards relevant to CRM systems. - Ability to troubleshoot and resolve issues within HubSpot. - Experience in training and supporting staff on HubSpot functionalities. - Excellent analytical and problem-solving skills. - Strong communication and project management abilities. Desired Skills: - Certification in HubSpot Administration. - Experience with advanced HubSpot features such as workflows and custom objects. - Background in implementing AI and machine learning within CRM systems. - Proficiency in additional CRM platforms to enhance interoperability. - Experience in lead scoring models and marketing automation. - Familiarity with SQL or other database querying languages. - Advanced data analysis skills with tools like Tableau or Google Analytics. - Experience in managing cross-functional projects involving multiple stakeholders. - Strong interpersonal skills with a focus on teamwork and collaboration. - Innovative thinking with a track record of process improvement initiatives. Key Responsibilities: - Oversee the daily management and optimization of our HubSpot CRM platform. - Design and implement effective CRM strategies to support business objectives. - Develop and maintain comprehensive reporting systems to track key business metrics. - Collaborate with marketing, sales, and customer service teams to ensure CRM alignment with business needs. - Conduct regular system audits to ensure data accuracy and integrity. - Provide training and support to team members on HubSpot functionalities. - Lead the integration of HubSpot with other software tools and systems. - Manage user roles and permissions within HubSpot to ensure data security. - Stay updated on new HubSpot features and best practices, implementing these into our operations. - Lead and participate in projects to enhance CRM capabilities and improve user experience. Key Result Areas: - System Uptime and Reliability: Maintain near-perfect uptime for the CRM system. - Turnaround Time (TAT): Ensure quick response and resolution times for CRM issues and requests. - Customer Satisfaction (C-SAT): Achieve high satisfaction ratings from internal users for CRM usability and support. - Data Accuracy: Maintain high standards of data quality and accuracy in CRM reporting. - User Adoption Rates: Increase the number of active users engaging with the CRM system. - Process Efficiency: Streamline CRM processes to reduce manual input and increase automation. - Innovation and Improvement: Implement new features and processes that contribute to business growth. - Training Completion: Ensure comprehensive training programs are completed and well-received. - Project Completion: Successfully complete CRM-related projects on time and within budget.

What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company.

Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.

We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.

Plus, we offer The freedom and flexibility to handle your role in a way that’s right for you Gain exposure to a dynamic and growing global business environment Exposure to innovative and cutting-edge technology and tools

Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality. About SMS Magic:

Founded over 15 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises. Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”.

If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible. SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply. Read mode about us at:

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