Head – IT Infrastructure

4 weeks ago

bangalore, India Emmvee Group Full time

Role Purpose: To lead and manage the organization’s entire IT infrastructure landscape, ensuring high availability, security, scalability, and performance of all IT systems including servers, networks, SAP ERP infrastructure, end-user computing, data centers, and IT operations across all locations. Key Responsibilities: 1. Infrastructure Strategy & Management Define and implement the IT infrastructure strategy aligned with business goals. Manage data centers, cloud infrastructure, servers, storage, backup, and disaster recovery systems. Oversee IT infrastructure upgrades, capacity planning, and lifecycle management. 2. Network & Security Administration Ensure reliable and secure connectivity across all offices, plants, and remote sites. Oversee firewalls, routers, VPNs, and network monitoring systems. Implement cybersecurity frameworks, access controls, and incident response mechanisms. Coordinate with cybersecurity teams for periodic audits and penetration testing. 3. SAP ERP & Application Infrastructure Manage the infrastructure supporting SAP ERP and related applications. Coordinate with SAP functional and BASIS teams for uptime, patching, and performance optimization. Ensure system integration and data flow reliability across P2P, O2C, MRP, FA, and Production modules. 4. End User Computing & Support Oversee helpdesk and desktop support operations. Ensure timely resolution of user issues and minimal downtime. Standardize hardware and software assets, ensuring compliance and security updates. 5. IT Asset & Vendor Management Manage procurement, AMC, and vendor contracts for hardware, software, and IT services. Maintain accurate IT asset inventory and ensure optimal utilization. Negotiate with OEMs and service providers for cost efficiency. 6. Compliance, Policies & Documentation Develop and enforce IT policies, procedures, and best practices. Ensure compliance with IT audits, data privacy, and regulatory requirements (ISO 27001 preferred). Maintain documentation for systems, configurations, and disaster recovery. 7. Leadership & Team Development Lead and mentor infrastructure, network, and support teams. Foster a proactive, service-oriented culture within IT operations. Drive continuous improvement and automation initiatives. Qualifications & Experience: Education: B.E./B.Tech in Computer Science, Electronics, or related field; MBA preferred. Experience: 15 years of experience in IT Infrastructure management, including 5+ years in a leadership role. Preferred Industry: Manufacturing / Renewable Energy / Engineering. Technical Skills: Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), and cloud (AWS/Azure). Expertise in networking (LAN/WAN, VPN, Firewalls, Cisco/Mikrotik/Fortinet). Familiarity with SAP infrastructure (Basis administration exposure is a plus). Knowledge of backup, storage, and DR solutions (Veeam, NetApp, etc.).

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