Jira Admin

4 weeks ago

Hyderabad, India IDESLABS PRIVATE LIMITED Full time

Experience 5-7 years of experience in supporting Jira, including workflow configuration, schema configuration, and JQL
Skills Understanding of Jira APIs, webhooks, and web technologies (HTML, CSS, JavaScript, PHP, Java)
Certifications SAFe certifications or strong knowledge preferred
Desired Skills

Technical Proficiency Knowledge of Confluence APIs, DNS, databases, networking, and Active Directory
Integration Develop and maintain integrations between Jira and other systems
Problem-Solving Ability to create logic flow charts and process diagrams based on client needs

Key Responsibilities
Configuration and Administration Provide configuration and administrative support for the Atlassian tool suite, including Jira, Confluence, and key third-party add-ons
Workflow Management Design and manage workflows, fields, screens, reports, and dashboards within Jira
User Support Provide application support for Jira and Confluence to IT and the rest of the business
Customization Customize Jira projects with various schemas to match business needs
Training Train and mentor team members on the effective use of Jira
Documentation Generate documentation on workflows and processes implemented in Jira to support runbooks
Troubleshooting Address user concerns and queries, troubleshoot technical issues
Performance Monitoring Monitor system performance and implement improvements where necessary

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