Assistant Vice President, Genesys Architect
1 day ago
Configuring, Development of the following task on Genesys pure cloudo IVR call flow.o Voice Bot/ Self serviceo Routing, recording, QM & WFMo Agent Profileo Integration with application like Salesforce, ServiceNow, Zendesk etc.o Implementing & Testing of new features released from Genesys.-
Understand the requirement & create tech design doc/Low Level Design doc.-
Creating Demo/POC with use cases specific to Vertical/CustomerQualifications we seek in youMinimum Qualifications / Skills-
Relevant years of overall IT experience.-
Minimum Years of Hands-on experience with any of the Genesys i3 and Genesys PureCloud.-
Minimum years of Hands-on experience with Genesys Cloud CX.-
Able to speak with clients to understand client requirements, propose Genesys based solutions, and develop detailed architecture design.-
Experience in Assessment, Designing, Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or on-prem Genesys.-
Experience in Genesys Administration, Reporting, and Analytics.-
Experience in Genesys integration with CRM tools such as Salesforce, ServiceNow and other tools for Workforce Management and Quality Management.-
Expertise in setting up Omnichannel capabilities in Genesys (ex: Call, Chat, Email and SMS).-
Experience in setting up Genesys components such as Queues, Call Flows, skill-based routing, security profiles, agent profiles, customer profiles, tasks etc.-
Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience.-
Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx-
Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx-
Good idea of identifying self-service options through IVR etc.-
Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps-
Hands-on with implementation of Virtual Agent (Amazon Lex, Google CCAI, Agent Assist, knowledge base, caller intent identification capabilities in Genesys.-
Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API.-
Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx-
Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc.- Preferred Qualifications/ Skills-
Experience in setting up 9-11 services is preferableGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
-
Uncha Samana, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Assistant Vice President
1 day ago
Uncha Samana, India Sterlite Power Full timeSterlite Power is hiring for Assistant Vice President - Design and EngineeringLocation- Gurgaon (Haryana)Education- B.Tech / B.E- Electrical/ E&EExperience- 16 years to 22 years only.Role Summary-Review of design & drawing of Substation pkg. Also in-house design & drawing for bidding purpose. Innovative design implementation.Essential -Experience in...
-
Vice President
1 day ago
Uncha Samana, India C5i Full timeJob Responsibilities Interface with senior management for execution and strategy developmentAbility to train and mentor juniors in multi-dimensional roles in a dynamic fast paced environmentBuild and manage teams across functional domainsLead teams through subject matter expertise and have a high impact on conflicting situations to deliver seamlesslyProvide...
-
Architect
7 days ago
Uncha Samana, India House of Kian Full timeHouse of KianOur purpose is to create successful establishments that bring innovation and transform the hospitality industry.We have consolidated the professionals who are the best in their industries. our specialisation is restaurants, hotels, bars, coffee houses, offices, residences and gaming zones. We create not only the business wrap, but also the...
-
Uncha Samana, India Aviva India Full timeFormal QualificationsL.L.B. and / or Company Secretary / Insurance Post Graduate / Chartered Accountant /AIII / FIII /Membership of associations such as CIA and CISAExperienceCompetence in interpreting insurance laws and regulationsUnderstanding of insurance industry and regulations5-7 years of relevant work experience in the life /non-life/health insurance...
-
Head Of Call Center
1 day ago
Uncha Samana, India Indifi Full timePosition TitleSales Head – Lending operations Background and ExpectationPosition Title : Vice President Team : 550+ Strong workforce spread across core sales, operations, training & quality.Location : Gurugram, India Reporting to : Chief Growth officerIndifi is currently experiencing a significant turning point in its growth trajectory. The monthly...
-
Accounts Receivable Coordinator
1 week ago
Uncha Samana, India ONEDIGITAL - India's 1st Agency for Architects, Designers & Luxury Brands Full timeCompany DescriptionONEDIGITAL is India's only full-service agency for Architects, Designers, and Allied Product Brands offering services such as Social Media Marketing, Digital Marketing, PR, Content Curation, Media Coverages, Speaker Placement, Website Development, Branding, Packaging, Look Books, and Portfolio Design. The team comprises Architects,...
-
Senior Manager
12 hours ago
Uncha Samana, India IGT Solutions Full timeAbout the Organization - IGT Solutions Pvt LtdIGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing,...
-
Language Specialist
1 day ago
Uncha Samana, India IHG Hotels & Resorts Full timeThe primary responsibility of this role is to provide active support to a group of owned/managed hotels in maintaining hotels’ Accounts Receivable, along with maximizing cashflow opportunities through effective credit control, cash collection, and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts...
-
Language Specialist
1 day ago
Uncha Samana, India IHG Hotels & Resorts Full timeThe primary responsibility of this role is to provide active support to a group of owned/managed hotels in maintaining hotels’ Accounts Receivable, along with maximizing cashflow opportunities through effective credit control, cash collection, and timely query resolution for assigned customers’ accounts. Such activities include cash application, accounts...
-
Servicenow Lead/Architect
1 day ago
Uncha Samana, India Coforge Full timeTitle: ServiceNow CSM Lead/ArchitectLocation: GurugramSkills:- CSM, snow implementations, NetworkingHybrid WokringResponsibilities:- Responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements- Provides expertise in technical knowledge, methodology and framework,...
-
Business Development Manager
1 day ago
Uncha Samana, India Todd Consulting Full timePOSITION OVERVIEWJob Title: Business Development ManagerLocation: DelhiOrganisation: Our client is a Manufacturer in India with a Pan India & Global retail presenceReporting to: Branch / Regional HeadJOB SUMMARYThe primary responsibility of a Business Development Manager at a premium sanitaryware and lighting brand in India in their luxury vertical, will be...
-
Servicenow Lead/Architect
1 day ago
Uncha Samana, India Coforge Full timeTitle: ServiceNow CSM Lead/ArchitectLocation: GurugramSkills:- CSM, snow implementations, NetworkingHybrid WokringResponsibilities:-Responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements-Provides expertise in technical knowledge, methodology and framework, data...
-
Associate Finance Manager
1 week ago
Uncha Samana, India Novatr Full timeOUR STORY: In 2021, Novatr began as a dream at a tiny garage in the bustling lanes of Delhi. This dream was to empower every architect, engineer, and AEC professional with cutting-edge technology skills and help them realize their true potential. The AEC (Architecture-Engineering-Construction) industry is on the brink of a technological revolution, and we...
-
Associate Finance Manager
1 day ago
Uncha Samana, India Novatr Full timeOUR STORY: In 2021, Novatr began as a dream at a tiny garage in the bustling lanes of Delhi. This dream was to empower every architect, engineer, and AEC professional with cutting-edge technology skills and help them realize their true potential. The AEC (Architecture-Engineering-Construction) industry is on the brink of a technological revolution, and we...
-
Finance Executive
1 week ago
Uncha Samana, India Novatr Full timeOUR STORY:In 2021, Novatr began as a dream at a tiny garage in the bustling lanes of Delhi. This dream was to empower every architect, engineer, and AEC professional with cutting-edge technology skills and help them realize their true potential. The AEC (Architecture-Engineering-Construction) industry is on the brink of a technological revolution, and we...
-
Uncha Samana, India MPC Cloud Consulting Pvt Ltd Full timeUnifier Technical Consultant PIF SpecialistUnifier Technical Consultant Data Migration and Validation SpecialistUnifier Techno Functional ConsultantLocation: Dubai, Hyderabad and GurgaonJob Description:Should have worked on PIF, Data Migration, SQL, BI Publisher, Unifier + Custom reports and custom prints.The Oracle Unifier Developer Ill will have strong...
-
Uncha Samana, India MPC Cloud Consulting Pvt Ltd Full timeUnifier Technical Consultant PIF SpecialistUnifier Technical Consultant Data Migration and Validation SpecialistUnifier Techno Functional ConsultantLocation: Dubai, Hyderabad and GurgaonJob Description:Should have worked on PIF, Data Migration, SQL, BI Publisher, Unifier + Custom reports and custom prints.The Oracle Unifier Developer Ill will have strong...
-
Rpa Uipath Developer
1 day ago
Uncha Samana, India TrueBlue Inc. Full timeJob Profile- Critical Minimum Requirements- UiPath RPA Developer Advanced Certification is a strongly preferred requirement- Graduates in Computer Science with minimum 3 years experience in object-oriented programming (C#, C++, VB, Java, or Python preferred)- Previous experience in the application or implementation support domain is a must- Previous...
-
Rpa Uipath Developer
1 day ago
Uncha Samana, India TrueBlue Inc. Full timeJob Profile- Critical Minimum Requirements-UiPath RPA Developer Advanced Certification is a strongly preferred requirement-Graduates in Computer Science with minimum 3 years experience in object-oriented programming (C#, C++, VB, Java, or Python preferred)-Previous experience in the application or implementation support domain is a must-Previous experience...