Director, Technology Services

Director, Technology – Pune, India

Are you ready to unleash your potential in a global business that is committed to moving money for the better? How about helping drive successful strategies that will transform the customer and employee experience? Do your talents lie with developing and motivating a team? Join Western Union as a Director, Technology

Western Union powers your pursuit.

In this critical position, you will be responsible for leading the delivery, integration, and operational excellence of core technology enablement services across all application teams supporting our business domains. This includes Developer Experience, Quality Assurance, IT Service Management (ITSM), and Infrastructure Shared Services. Using your strong business acumen, you take full ownership of the following:

Role Responsibilities:

• Drive the implementation and adoption of core technology services across all business-aligned application teams, ensuring consistency, compliance, and developer empowerment.
• Serve as a bridge between horizontal Technology Services and vertical application teams to embed capabilities like DevOps, automation, observability, and quality engineering into every SDLC phase.
• Oversee services supporting developer workflows, including cloud engineering, SRE/DevOps, CI/CD pipelines, performance engineering, and test automation tooling.
• Partner with Product and Engineering leadership to evolve paved road strategies and self-service platform capabilities.
• Ensure QA services—including test environment management, UAT support, and functional/non-functional testing—are delivered as scalable shared services.
• Establish quality benchmarks, test coverage metrics, and automated regression standards.
• Lead delivery of ITSM functions such as Incident, Change, Problem, Asset, and Request Management using ITIL frameworks.
• Integrate ITSM workflows with engineering pipelines and enterprise service desks.
• Provide governance and operational excellence across infrastructure services like network, middleware, data center, backup, storage, and hardware.
• Ensure readiness and scalability of these foundational capabilities to meet the needs of all business domains and applications.

Role Requirements:

• Minimum 15+ years of experience in IT service delivery, platform engineering, or shared services leadership in a complex enterprise.
• Proven success in driving adoption of technology enablement platforms across diverse product and application teams.
• Deep understanding of developer productivity platforms, ITIL/ITSM frameworks, QA methodologies, and infrastructure operations.
• Strong leadership, communication, and cross-functional collaboration skills.
• Certification in ITIL / PMP/ SAFe / AWS preferred
• Experience operating in a federated or matrixed IT organization supporting multiple business lines.
• Familiarity with enterprise architecture governance, DevOps platforms, and observability tooling (e.g., Dynatrace, Splunk).
• Demonstrated ability to balance service standardization with business-specific customization.
• Ability to operationalize service ownership at scale across multiple domains.
• Bias toward automation, self-service, and user experience.
• Passion for continuous improvement and technology modernization.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund (EPF)
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.