Vice President Content Design

1 week ago

Hyderabad, India JPMorgan Chase & Co. Full time
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Vice President of Content Design in Consumer Banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. You will lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams by leveraging your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.Job responsibilities• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services• Champion inclusive language for a diverse audience and ensure seamless, positive interactions throughout the customer journey• Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience

Required qualifications, capabilities, and skills• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process and architecture, focusing on digital products and platforms• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites• Expertise in written and verbal storytelling, crafting clear, engaging content that simplifies complex concepts and drives action while adhering to industry and brand standards• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys and practicing agile content delivery• Advanced technical literacy and a deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills• Experience collaborating with design, research, compliance and other partners to create experiences users love, drive consistency across channels and minimize risk• Passion for learning, personal growth, sharing knowledge and helping others expand their skill sets• Courage to asks questions and seek opportunities for innovation• Demonstrated ability to use data to make content design decisions and measure impact• Empathy for users and colleagues

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