Technology Service Senior Specialist

Description

Summary:

The Transition Management team are responsible for the consistent and effective operation of the following operational services.Operational Readiness Review (ORR)

: A critical and mandatory Bank-wide control that ensures all new applications transitioning into the Bank’s production environment are compliant with a number of defined security, compliance and Production integrity controls. The purpose of ORR is to:Ensure 100% of Applications Instances registered as ‘In Development’ in the Bank’s application repository are independently verified as being compliant with a defined set of key IT Security and Production/Operational Readiness controls prior to ‘Go-Live’.Ensure all exception requests and bypass attempts are made transparent and appropriately handled to an eventual ‘Compliant’ outcome.Improve the overall consistency, integrity, and security of the Bank’s production systems.Automate control verification action where viable and continuously monitor and improve control coverage and execution efficiency.Operational Readiness Consulting

: An optional chargeable service that can be purchased by Program or Project Managers to accelerate a program’s understanding, completion, and adherence to highly important – and sometimes complex – ORR controls and non-functional requirements. ORC enables new applications and major application releases to be delivered on schedule and be properly compliant, secure, and effectively supported/operated at the time of go-live/releaseWhat we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesAct as Subject Matter Expert and specialist advisor who provides guidance to HR (including the various Performance & Reward delivery functions where relevant), to other control functions and Divisional rewards leadsSupport a team of professionals to deliver the P&R agenda efficiently and consistently across their divisions in IndiaDefine, manage and oversee delivery of performance and reward process including fixed pay and variable compensation planningEnsure compliance with Group governance and regulatory requirements for the various legal entities in IndiaProvide/Coordinate advice to different stakeholders in the country wrt hiring and retention and change to performance and reward policy and frameworksManage oversight and governance activities for India payrollAnalyse and assess regulatory and market practice developments in relation to their impacts, to ensure that Products/Plans, Policies, Frameworks and Processes are operated in a compliant manner and in line with best practice. Co-ordinate and establish regular benchmarking of Deutsche Bank’s compensation against competitor practices and stay on top of industry and general trendsCollaborate regionally to assess, design, implement, govern & project manage the introduction of proposed or approved changes to benefits/ other policies related to rewardsThe key responsibilities of the Operational Readiness Lead within the Transition Management team are:The management and continuous service improvement of Operational Readiness Consulting (ORC):Lead a globally distributed team of Transition Managers, Service Transition Specialists and Technical Analysts to manage and support transition of applications through the Operational Readiness & Cloud onboarding mandatory control requirements.Build and maintain collaborative working relationships with service customers including Program Managers, ITAO's and TISO's.Manage stakeholder expectations.Collaborate with Program teams besides Control, Operations & Technology teams and other relevant stakeholders to ensure service objectives are met.Manage relationship with vendor and ensure key deliverables are met.Plan vendor team capacity keeping in view the pipeline of work. Hire & train vendor resources to meet service requirements.Plan and manage budgets. Prepare & review monthly forecasting, full year plan and manage the corresponding budgets.Maintain a good understanding of the application onboarding process and DB’s application and infrastructure control requirements.Ensure Service Operating Model is fit for purpose and constantly updated and optimised to reflect policy changes.Ensure Service Operating Model leverages 'best practice' ways of working across all processes.

Key Skill Requirements of the Operational Readiness LeadMust have a solid understanding of ITIL Service Transition, application software development lifecycle and application release management processes.Must have around 10-15 years’ experience working in a large IT organisation in the areas of IT change/release management, with proven experience in the delivery of application releases into production.Must have a good understanding of production application support needs and requirements.Must have a sound grasp of Cloud technologies and operational environment.Must have proven experience of leading internal or vendor team size of around 15-20 people.Key Competency Requirements of the Operational Readiness LeadMust have a good ‘eye for detail’ and solid analysis, assessment, and detective capabilities.Must be comfortable and capable to effectively challenge and question stakeholders when required.Must be highly diligent, responsive, and have the determination/tenacity to achieve the required conclusion even when faced with issues - must be very results oriented.Must have very good spoken and written English skills and the ability to effectively articulate status, issues and required actions.Must be an effective team player and be highly collaborative with all stakeholders.Must be able to communicate in an open, calm, and friendly manner even when under pressure.Must be creative and able to identify, articulate and provide justification for process improvements.Must be able to demonstrate integrity and sound judgement – be able to make decisions appropriately, having considered all appropriate available courses of action and considering the human impact, long and short termshort-term consequences for the Bank (risks, benefits, costs etc).Must be flexible and agile and be comfortable with changing direction in order to meet dynamic and changing requirements and/or avoid adverse outcomes.Key Stakeholders of the Operational Readiness Lead:Program and Project Leads & IT Application OwnersORR Control Owners & Cloud Onboarding teams.Production Integrity Production Change leadership.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needs

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