Technology Service Senior Specialist
4 months ago
Description
Summary:The Transition Management team are responsible for the consistent and effective operation of the following operational services.
Operational Readiness Review (ORR) : A critical and mandatory Bank-wide control that ensures all new applications transitioning into the Bank’s production environment are compliant with a number of defined security, compliance and Production integrity controls. The purpose of ORR is to:
Ensure 100% of Applications Instances registered as ‘In Development’ in the Bank’s application repository are independently verified as being compliant with a defined set of key IT Security and Production/Operational Readiness controls prior to ‘Go-Live’. Ensure all exception requests and bypass attempts are made transparent and appropriately handled to an eventual ‘Compliant’ outcome. Improve the overall consistency, integrity, and security of the Bank’s production systems. Automate control verification action where viable and continuously monitor and improve control coverage and execution efficiency.Operational Readiness Consulting : An optional chargeable service that can be purchased by Program or Project Managers to accelerate a program’s understanding, completion, and adherence to highly important – and sometimes complex – ORR controls and non-functional requirements. ORC enables new applications and major application releases to be delivered on schedule and be properly compliant, secure, and effectively supported/operated at the time of go-live/release
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and aboveYour key responsibilities
Act as Subject Matter Expert and specialist advisor who provides guidance to HR (including the various Performance & Reward delivery functions where relevant), to other control functions and Divisional rewards leads Support a team of professionals to deliver the P&R agenda efficiently and consistently across their divisions in India Define, manage and oversee delivery of performance and reward process including fixed pay and variable compensation planning Ensure compliance with Group governance and regulatory requirements for the various legal entities in India Provide/Coordinate advice to different stakeholders in the country wrt hiring and retention and change to performance and reward policy and frameworks Manage oversight and governance activities for India payroll Analyse and assess regulatory and market practice developments in relation to their impacts, to ensure that Products/Plans, Policies, Frameworks and Processes are operated in a compliant manner and in line with best practice. Co-ordinate and establish regular benchmarking of Deutsche Bank’s compensation against competitor practices and stay on top of industry and general trends Collaborate regionally to assess, design, implement, govern & project manage the introduction of proposed or approved changes to benefits/ other policies related to rewardsThe key responsibilities of the Operational Readiness Lead within the Transition Management team are:
The management and continuous service improvement of Operational Readiness Consulting (ORC):
Lead a globally distributed team of Transition Managers, Service Transition Specialists and Technical Analysts to manage and support transition of applications through the Operational Readiness & Cloud onboarding mandatory control requirements. Build and maintain collaborative working relationships with service customers including Program Managers, ITAO's and TISO's. Manage stakeholder expectations. Collaborate with Program teams besides Control, Operations & Technology teams and other relevant stakeholders to ensure service objectives are met. Manage relationship with vendor and ensure key deliverables are met. Plan vendor team capacity keeping in view the pipeline of work. Hire & train vendor resources to meet service requirements. Plan and manage budgets. Prepare & review monthly forecasting, full year plan and manage the corresponding budgets. Maintain a good understanding of the application onboarding process and DB’s application and infrastructure control requirements. Ensure Service Operating Model is fit for purpose and constantly updated and optimised to reflect policy changes. Ensure Service Operating Model leverages 'best practice' ways of working across all processes.
Key Skill Requirements of the Operational Readiness Lead
Key Competency Requirements of the Operational Readiness Lead
Must have a good ‘eye for detail’ and solid analysis, assessment, and detective capabilities. Must be comfortable and capable to effectively challenge and question stakeholders when required. Must be highly diligent, responsive, and have the determination/tenacity to achieve the required conclusion even when faced with issues - must be very results oriented. Must have very good spoken and written English skills and the ability to effectively articulate status, issues and required actions. Must be an effective team player and be highly collaborative with all stakeholders. Must be able to communicate in an open, calm, and friendly manner even when under pressure. Must be creative and able to identify, articulate and provide justification for process improvements. Must be able to demonstrate integrity and sound judgement – be able to make decisions appropriately, having considered all appropriate available courses of action and considering the human impact, long and short termshort-term consequences for the Bank (risks, benefits, costs etc). Must be flexible and agile and be comfortable with changing direction in order to meet dynamic and changing requirements and/or avoid adverse outcomes.Key Stakeholders of the Operational Readiness Lead:
Program and Project Leads & IT Application Owners ORR Control Owners & Cloud Onboarding teams. Production Integrity Production Change leadership.How we’ll support you
Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs-
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