IT Support Engineer

3 weeks ago

Gurugram, India Syfe Full time

About Syfe

Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage.

The Syfe team combines world-class financial expertise with best in-class technology talent. Excellence in execution is in our DNA and we offer equity ownership to all employees regardless of seniority and designation.

We are regulated by the financial authorities across Singapore, Hong Kong and Australia. In Singapore alone, where we are headquartered, over 250,000 investors trust Syfe to grow their wealth.

Since its founding, Syfe has raised US$132 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.

Key Responsibilities

  • Provide day-to-day technical support for laptops, desktops, and software (macOS, Windows).
  • Respond promptly to user-reported issues via ITSM platforms and ensure effective resolution.
  • Manage onboarding and offboarding activities (device setup, account provisioning, access revocation, device recovery).
  • Administer user accounts across systems such as Google Workspace, Slack, Jira, etc.
  • Monitor and manage endpoint protection solutions.
  • Maintain IT asset inventory in tools like Snipe-IT and ensure accurate records.
  • Troubleshoot hardware and software issues remotely or on-site.
  • Coordinate with vendors for warranty claims, servicing, or procurement.
  • Create and update IT documentation, SOPs, and knowledge base articles.
  • Assist in periodic access reviews, audits, and compliance activities.
  • Support VPN and security solutions like JumpCloud Go or Twingate.

What We're Looking For

  • Hands-on experience with macOS and Windows.
  • Familiarity with tools like Google Workspace, JumpCloud, Slack, Jira, Snipe-IT, SentinelOne.
  • Basic networking knowledge (IP, DNS, VPN, firewalls).
  • Experience with ITSM tools such as Jira ITSM.
  • Strong documentation and organizational skills.
  • Excellent communication and customer service orientation.
  • Bachelor's degree in IT, Computer Science, or a related field.
  • 1–3 years of IT support experience.
  • Preferred certifications: ITIL, MCSA (not mandatory).

The Syfe Advantages:

  • Annual learning allowance for work related online courses and books
  • Annual recreational allowance
  • Allowance for home-office setup
  • Latest M1 Macbook Pro + as required hardware and software
  • Best of all, our speciality is helping people manage their money. We will help you learn how to manage your own money like a pro
  • Medical Insurance

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