Senior Technical Program Manager

3 days ago

Gurugram, India Freecharge Full time

Freecharge is a well-known name in the world of payment apps, serving over 100 million users across the country. A 100% subsidiary of Axis Bank, Freecharge has always been known for offering safe and seamless UPI payments, utility bill payments, mobile/DTH recharges, and much more. Moreover, users can easily make payments at offline or online merchants via a robust infrastructure that supports UPI, Debit/ Credit Cards, Wallet, and other options. Freecharge even offers multiple Axis Bank Credit Cards and is constantly building new products to support small and midsize retailers across payments and lending. For more details, please visit or download the Freecharge app.


Position: Principal Technical Program Manager


Experience: 7-10 Years


Work Location: Gurgaon (Hybrid)



Position Overview:

We are seeking an experienced Principal Technical Program Manager to lead the end-to-

end management of complex product releases, ensuring successful delivery from concept to

launch. This critical role will involve close collaboration with cross-functional teams,

including product management, engineering, QA, and release management, to plan, execute,

and deliver high-quality products on time. The ideal candidate will be a proactive leader with

strong technical expertise, a track record of driving successful product launches, and a

strategic mindset focused on delivering business value.


Key Responsibilities:

 Program Management for Product Releases:

Manage the full lifecycle of product releases from concept through to successful

launch. Ensure the product is delivered on time, within scope, and to the highest

quality standards by working closely with product and engineering teams.

 Cross-Functional Collaboration:

Work closely with product management, engineering, QA, and release management

teams to plan, execute, and deliver product features. Drive alignment and coordination

across teams to ensure that all aspects of the product release are well-managed and

successfully executed.

 Project Planning & Execution:

Develop and maintain detailed project plans, timelines, and resource allocation. Track

progress and milestones, identify risks, and make necessary adjustments to ensure that

projects stay on track and meet delivery deadlines.

 Metrics & Decision Support:

Define and use key performance indicators (KPIs) and other relevant metrics to

support decision-making processes. Provide clear insights into project status, risks,

and potential roadblocks to help inform executive and team-level decisions.

 Risk Management & Conflict Resolution:

Proactively identify risks, issues, and bottlenecks early in the project lifecycle.

Develop risk mitigation plans and strategies to address them. Resolve conflicts,

balance competing priorities, and make trade-offs between business needs and

technical constraints.

 Stakeholder Communication & Transparency:

Foster clear, concise, and transparent communication across all stakeholders, both

technical and non-technical. Provide regular updates on project progress, milestones,

risks, and issues, ensuring alignment on goals and timelines.

 Bottleneck Identification & Escalation Management:

Anticipate and proactively resolve potential bottlenecks, delays, or blockers. Manage

escalations in a timely manner, collaborating with relevant teams to ensure that issues

are addressed before they affect project delivery.

 De-risking Product Launches:

Develop and implement contingency plans and approaches to reduce the impact of

potential risks during the product launch. Use iterative execution and out-of-the-box

solutions to manage uncertainty and ensure a smooth release.

 Process Improvement:

Continuously evaluate engineering and product development processes, identifying


deficiencies and inefficiencies. Work closely with teams to eliminate roadblocks,

streamline workflows, and introduce process improvements that enhance team

productivity and overall program delivery.


Qualifications:

 Education:

Bachelor’s degree in Computer Science, Engineering, Business, or related field. A

Master’s degree or MBA is a plus.

 Experience:

o 7+ years of experience in technical program management, product

management, or software engineering, with a focus on delivering complex,

cross-functional programs.

o Proven track record of managing end-to-end product releases, from concept

through development to launch, in a technical or software environment.

o Strong technical background, with the ability to understand and navigate

complex technical issues and balance them against business requirements.

o Extensive experience working with engineering teams, QA, and release

management in an Agile or other iterative development environment.


 Skills & Competencies:

o Strong project management skills, including the ability to develop detailed

project plans, track progress, and adjust resources to meet deadlines.

o Proficiency in using project management tools such as Jira, Asana, or Trello.

o Excellent communication skills, with the ability to articulate complex

technical details to non-technical stakeholders.

o Strong leadership skills, with the ability to motivate and align cross-functional

teams toward common objectives.

o Problem-solving mindset, with a focus on identifying and addressing

bottlenecks, risks, and issues proactively.

o Experience with release management, QA processes, and managing risks

during product launches.


Preferred Skills:

 Experience in managing cloud-based, SaaS, or enterprise software product releases.

 Familiarity with Agile, Scrum, or other project management methodologies.

 PMP, Agile, or other relevant certifications.

 Strong understanding of software development lifecycle (SDLC) and technical

architecture.


What We Offer:

 Competitive salary and benefits package.

 Opportunities for career growth and leadership development.


 A dynamic and collaborative work environment that fosters innovation.

 The opportunity to lead impactful projects that shape the future of the company’s

products.

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