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Java API Support Professional

4 weeks ago


Mumbai, India Serendipity Corporate Services Full time

Key Responsibilities:

  • Provide technical support for Java-based APIs and microservices in production.
  • Troubleshoot and resolve API integration issues for internal teams and external partners.
  • Monitor application performance and logs using tools like Splunk, Kibana, or ELK.
  • Collaborate with developers and DevOps teams for bug fixes and deployments.
  • Create and maintain technical documentation for support processes and API specifications.
  • Analyze system logs, root causes, and exceptions to identify and resolve recurring issues.
  • Work with RESTful APIs, JSON, XML, and tools like Postman or SOAP UI.
  • Participate in on-call support rotations as needed.
  • Maintain SLAs for incident response and issue resolution.