Partner Operations Manager

1 month ago

Gurugram, India ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.


At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.


The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe.


What will I be doing?

- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)

- You will hold the partner site accountable and help a set clear path towards operational excellence

- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses

- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses.

- You will crisply articulate site performance and any remediation plans to an executive level

- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.

- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site-level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)

- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.

- The ability to travel (50-70% on a higher side) is required for this role.


Qualifications


What should I bring with me?


Minimum Qualifications

- You have 5 Years experience managing outsourced partner relationships along with people management experience.

- You come with operations management, program management and/or large scale transformation project experience.

- You have strong oral and written communications and influencing skills, and are able to navigate a global organization, influence stakeholders and affect outcomes. You have the ability to gain trust and influence with limited direct authority.


Preferred Qualifications

- You come with experience in large scale operations working across or coordinating with multiple domains and business units.

- You have the ability to think outside the box, multitask and work well under pressure, to identify issues and work to resolve them in partnership with business leaders



ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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