Operations Manager
4 weeks ago
Company Description
Indus Discoveries is a family-owned company with a loyal staff, comprised of people who have built their careers with us. We pride ourselves on building relationships with our clients and partners in the same way through honesty, dependability, transparency, and trust. We specialise in providing exceptional tailor-made holidays and destination management services in India, Nepal and Bhutan. As a destination management company, we connect clients with carefully selected service providers. Our team's local knowledge and combined experience of more than 95 years allows us to craft diverse itineraries that include unexpected hidden gems; while our extensive and loyal network of partners allows us to create authentic, engaging, and rich travel experiences for our guests.
Our clientele is as varied as the land. In addition to tour operators and independent group travellers, we also cater to experts, scholars, academic and professional institutions, alumni, societies and enthusiasts. We excel in organising educational and immersive journeys across niche themes, which are conducted in partnership with specialist organisations and individuals who are authorities in their fields.
Role Description
Develop itinerary proposals & costs for tailor-made holidays in India, Nepal, Bhutan.
Work independently on the operational aspects of the booking, handling reservations and rate negotiation.
Ensure itinerary execution including monitoring changing until completion of the holiday by the client.
Be active in resolving and hurdles in the itinerary and work creatively to resolve them beforehand.
Work directly with hotel decision makers in supply chain to obtain competitive prices.
Work coherently and collaboratively with different internal and external stakeholders
Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
Coordinate & follow up with: Respective market manager, product, and R&D.
Qualifications
- You should have at least 03 to 05 years’ experience in inbound tour operations with a tourism qualification.
- Strong leadership and decision-making abilities
- Excellent problem-solving skills and the ability to work under pressure
- Excellent verbal and written communication skills, including the ability to effectively communicate with clients, partners, and vendors
- Destination knowledge of India and the subcontinent is a requirement.
- Passion for learning about the culture and heritage of our country which you can share with the clients.
- Ability and willingness to work in a multi-tasking environment.
- Proficiency in MS Office and CRM software
- Fluency in English and multiple languages is a plus
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