Senior IOC Specialist

1 week ago

Bengaluru, India Q2 Full time

Description


 

We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools on cloud or the hardware on which they reside. As a Senior IOC Specialist, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

 
RESPONSIBILITIES: 

Proactively respond to alerts generated by monitoring systems to maintain environment health and stability. Resolve issues by following documented processes and pre-defined standard operating procedures. Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information. Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation. Document troubleshooting results and remediation actions, provide regular status updates to impacted customers. Identify and escalate critical impact to on-call teams Create and maintain operational runbooks in support new and changing infrastructure Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists Ensure proper transition during shift changes Incident and Event Management : Responsible for ensuring efficient resolution of incidents through people, process, and technology Manage projects to upgrade and maintain NOC technologies Flexible to work in 24*7 environment Responsible for training team members, project engineers, technical support staff and application development staff to understand and work within the defined architecture and standards being implemented

EXPERIENCE AND KNOWLEDGE: 

Basic knowledge of Windows and/or Linux server administration concepts such as troubleshooting Windows, IIS, Linux, Connectivity, DNS and Active Directory  Basic knowledge of networking concepts  Basic understanding of IaC concepts  Basic level exposure to virtualized/containerized environments  Basic knowledge of application support within multi-tier environments (web, application, database)  Basic knowledge of incident, change, and problem management principles  5+ years previous related experience  Previous experience with Linux Systems Administration  Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment  Must work effectively within a team environment  Experience on Automation tools and procedures

Skills :

Databases – MSSQLManage Database DNS CNamesDatabase CopyManage database alerts NetworkingSSL CertF5Load Balancing & URL configIP WhitelistingVPNHashicorp Consul LinuxExpanding Linux DrivesUnderstanding SMTP LogsLinux OS Management (CDM)Monitoring serversContainers(Docker,Nomad,Kubernetes)Secrete Management (Vault) Windows ServerFile Archive ManagementActive-Active Server DFS ReplicationDisk ManagementUser Access ProceduresServer Alerts Management CloudAWS Compute,DNS,Database,Networking,SecurityAzure Compute,DNS,Database,Networking,Security

Tools :

PagerDuty – Preferred LogicMonitor – Preferred Splunk – Preferred Grafana Salesforce

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

  • Senior IOC Specialist

    4 days ago

    Bengaluru, India Q2 Full time

    Job Description As passionate about our people as we are about our mission. Why Join Q2 Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technologyand...

  • Senior IOC Specialist

    1 week ago

    Bengaluru, India Q2 Full time

    Description  We are seeking Senior IOC Specialist to join our IT team to assist and provide first escalation support in the monitoring, troubleshooting and support of various Linux and Windows operating systems, databases, utilities, system tools on cloud or the hardware on which they reside. As a Senior IOC Specialist, you will respond to monitoring...

  • Senior Java Software Engineer

    1 week ago

    Bengaluru, India Covalense Digital Full time

    Mandatory Skills- ( Core skills: 8 to 11 years of experience in Java ,Spring core ( IOC,DI) , Spring bean lifecycles, Spring Security( UserDetailService, PreAuthorize, Secured) Spring Boot, Annotations, Spring MVC ( at least 4.5/5 in Spring) Microservices , Api Gate ways, Service discovery , Design pattern, Caching , Scaling , Rate limiting , Idempotency ,...

  • Senior specialist

    2 weeks ago

    Bengaluru, Karnataka, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Job Description Senior specialist Job Summary Location: ENOI Project role: Senior specialist Qualification: B.E, B.Tech, Bachelor of Science, MBA, MCA Experience: 4.5-8 Years Skills: Knowledge Management No. of positions: 1 Job description: To be responsible for meeting and measuring SLAs as per agreed norms, to support in Capacity planning...

  • Human Resources

    2 weeks ago

    Bengaluru, Karnataka, India KITES Senior Care Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeAssisting with daily operational tasks as assigned by the team.Managing data entry, documentation, and record-keeping.Collaborating with team members to ensure smooth workflow.Completing assigned tasks within deadlines while maintaining quality.About Company: Inspired by elders and delivered by passionate...

  • Manager – Sales

    7 days ago

    Bengaluru, Karnataka, India Vedaanta Senior Living Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Manager – Sales (Premium Senior Living Villas & Apartments) Locations: Guruvayur (Kerala) | Chengalpattu and Trichy (Tamil Nadu) Organization:Vedaanta Senior Living| About UsVedaanta Senior Living is a specialist senior care company founded in 2015 by professionals who have successfully built India's largest senior living brand. Within just 10 years, we...

  • Senior SEO Specialist

    3 weeks ago

    Bengaluru, India Social Beat Full time

    Senior SEO specialist:Bangalore If cracking the search engine algorithm and ranking ahead of your competitors gives you your daily dose of adrenaline rush, then our role of Senior SEO specialist is perfect for you! Work with and learn closely from like-minded team members in India’s fastest growing team of content marketers today! Role description for...

  • Senior Specialist

    4 weeks ago

    Bengaluru, Karnataka, India SISA Full time

    We are seeking a highly skilled and experienced Senior Specialist in Content Digital Marketing to join our dynamic team The ideal candidate will have 6-8 years of experience in developing and executing digital marketing strategies with a strong focus on content creation and management The Senior Specialist will be responsible for driving brand awareness...

  • Senior Sales Specialist

    2 hours ago

    Bengaluru, Karnataka, India Simplilearn Full time ₹ 4,00,000 - ₹ 7,35,000 per year

    We're Hiring – Senior Sales Specialist | US Market | SimplilearnJoining: October 21st – Immediate Joiners PreferredLooking for passionate sales professionals to join our B2C US Sales Team at SimplilearnIf you love connecting with customers, achieving targets, and growing in a fast-paced environment — this is for you.Role: Senior Sales Specialist...

  • Senior Talent Specialist

    3 weeks ago

    Bengaluru, India Collabera Talent Solutions Full time

    We are currently hiring for the Senior Talent Specialist Profile, this profile is known to have boosted the career trajectory of many people who have worked/ are working with us. Going by my experience and your resume, I am sure you would be a good fit for this role. The detailed job description is shared below. However, it would be great if we can schedule...