CRM Lead

3 days ago


india MNR Solutions Full time

We are currently seeking a highly skilled and experienced Lead Service CRM to join our team at Manesar. As a Lead Service CRM, you will play a pivotal role in managing our customer relationship management (CRM) systems and driving initiatives to enhance customer service and satisfaction.

Key Responsibilities :

- Oversee the implementation and maintenance of CRM systems, ensuring optimal functionality and usability.

- Lead a team of CRM specialists and analysts, providing guidance and support to achieve departmental objectives.

- Develop and execute strategies to improve customer service processes and workflows.

- Collaborate with cross-functional teams to gather requirements and implement CRM enhancements.

- Analyze customer data and feedback to identify areas for improvement and implement solutions.

- Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of CRM initiatives.

- Conduct regular training sessions for staff on CRM best practices and system usage.

- Stay updated with industry trends and emerging technologies in CRM and customer service.

Requirements :

- Bachelor's degree in Business Administration, Marketing, or related field.

- 8 to 10 years of experience in CRM management, with a focus on customer service.

- Proven track record of successful CRM implementations and process improvements.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Proficiency in CRM software and tools.

- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.

Benefits :

- Competitive salary package up to 14 LPA.

- Opportunities for professional growth and advancement.

- Dynamic and collaborative work environment.

- Employee benefits and perks.

If you have a passion for customer service excellence and a proven track record in CRM management, we invite you to join our team at Manesar. Take the next step in your career and contribute to our mission of delivering exceptional service to our customers.

(ref:hirist.tech)
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