Order Processing Analyst

3 weeks ago

Hyderabad, India Othain Group Inc. Full time

About Us
Othain Group is a global IT and BP Solutions and Services Company

The Group's main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering—the company delivers a comprehensive client solution.

Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer.

Job Description: Order Processing Analyst
Job Location: Hyderabad (Work from office)
Work hours: 5:30 PM to 2:30 AM IST (US working hours)
As a Order Processing Analyst you be responsible for accurate and timely entry of customer orders as well as postsale quality checks on customer orders and sales orders. The Order Process Analyst is an integral part of the internal sales team working in partnership to resolve any customer issues and ensure the accuracy of customer orders.

Responsibilities

  • Ability to review and comprehend Service Contracts, (SoW) Statements of Work, and customer purchase orders.
  • Review sales orders, vendor quotes, and internal costing tools for proper revenue recognition.
  • Have a basic understanding of Billing, Accounting, Accounts Payable, Collections, and Procurement.
  • Ability to communicate effectively, multi-task, define root cause, and meet all monthly closing deadlines.
  • Must be able to work in a high volume fast-paced environment with minimal errors.
  • Review, audit, and handle escalations when requested.
  • Ability to effectively communicate in writing and internally with internal and external customers.
  • Teamwork is a must

Required Skills

  • Handle high-volume inquiries, orders, requests, and SWAT emails.
  • Multi-tasking in a fast-paced environment.
  • Expertise in Microsoft suite tools with a high concentration in Excel.
  • Available to work overtime to meet financial deadlines based on business needs.
  • Experience working within Alteryx, Salesforce, SharePoint, preferred.

Additional Desired Skills

  • Participate in sales operations and finance meetings as required.
  • Assist with New Hire onboarding support.
  • Receives work direction from department leadership; however, is responsible for prioritizing his/her own work by sales allocation, date needed to fill, and logistics of work order.

Requirements

  • 3-6 years work experience in Billing and Order Entry Accounting, Procurement and Professional Services.
  • Strong eye for errors and inconsistencies
  • Good verbal and written communication skills.
  • Exceptional Excel skills.
  • Good Accounting knowledge
  • Bacholors/MBA (Finance) and above.

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