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Host/Hostess

4 weeks ago

Andheri East, India KONGE'S HOSPITALITY PRIVATE LIMITED Full time

Key Responsibilities:
Guest Welcome & First Impressions: Create a warm and inviting atmosphere for arriving guests.
Reservations & Seating: Manage reservations, oversee waitlists, and efficiently assign seating to optimize guest flow.
Communication: Answer phones, address guest inquiries, and accurately provide wait time estimates.
Coordination: Liaise with service staff (servers, bartenders) to ensure timely service and guest satisfaction.
Guest Satisfaction: Handle guest feedback and resolve issues with professionalism and poise.
Environment Maintenance: Keep the front-of-house, reception area, and lounge seating spotless and organized.
Support: Step in to support servers and other staff as needed.
Menu & Specials: Provide menus, offer recommendations, and answer questions about menu items and specials.
Required Skills & Qualities
Customer Service: Possess excellent customer service skills and a friendly, personable demeanor.
Communication: Strong verbal communication skills to interact effectively with guests and staff.
Organization: Ability to manage reservations and seating effectively.
Interpersonal Skills: An outgoing personality and ability to make guests feel comfortable.
Problem-Solving: Good decision-making skills to handle guest issues promptly.
Flexibility: Willingness to work various shifts, including evenings, nights, and weekends.
Knowledge: Familiarity with hospitality industry protocols, health, and safety guidelines.
Experience & Education
A high school education is typically required.
Previous experience in a customer service role, such as a hostess or server, is beneficial.
Experience in the food or hospitality industry can be advantageous.

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Expected hours: 56 per week

Benefits:

  • Food provided

Work Location: In person