Customer Acquisition Specialist

5 days ago


Noida, India HoseXperts Full time
Key Responsibilities:

Outbound Calling:

- Conduct a high volume of outbound calls to potential leads and previously lost customers.- Utilize effective communication skills to engage prospects and deliver persuasive pitches.- Handle objections, rejections, and disconnections with professionalism and resilience.- Maintain accurate and detailed records of calls, interactions, and outcomes in the CRM system.

Lead Conversion:

- Identify and qualify leads based on company criteria to ensure alignment with offerings.- Develop and deliver tailored pitches to convert leads into customers.- Collaborate with the marketing team to leverage lead generation tools and campaigns.

Lost Customer Re-engagement:

- Analyze reasons for customer churn and create targeted outreach strategies.- Reconnect with lost customers through personalized and effective communication.- Present customized solutions and incentives to regain lost business.

Transition of Acquired Customers:

- Ensure a smooth handover of newly acquired or re-engaged customers to the other teams.- Provide comprehensive documentation on customer needs, preferences, and specific requirements.- Coordinate with the receiving teams to ensure continuity of service and support.

Performance Tracking and Reporting:

- Monitor and report on key performance metrics related to outbound calling, lead conversion, and customer re-engagement.- Analyze performance data to identify trends and areas for improvement.

Collaboration and Communication:

- Work closely with internal teams, including marketing, sales, and customer service, to align strategies and share insights.- Participate in regular meetings to discuss progress, challenges, and opportunities.

Qualifications:

- Education: Bachelor’s degree in Business, Marketing, Sales, or a related field.- Experience: Minimum of 3-5years of experience in outbound sales, telemarketing, or a similar role.

Skills:

- Strong outbound calling skills with proven experience in handling rejections and achieving calling targets.- Excellent communication and interpersonal skills, with the ability to engage prospects and deliver persuasive pitches.- Resilience and persistence in managing high call volumes and overcoming challenges.- Proficiency in CRM software and sales tools for tracking calls and managing leads.- Ability to analyze customer data and develop targeted outreach strategies.- Strong understanding of B2B sales processes, particularly in dealing with large OEMs, End Customers, and Resellers.

Personal Attributes:

- Goal-oriented with a strong drive for achieving results.- Professional demeanor and positive attitude, even in the face of rejection.- Creative thinker with the ability to develop innovative approaches to customer acquisition.- Team player with the ability to collaborate effectively across departments.

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