
Assistant Manager Operations
3 weeks ago
Key Responsibilities:
- Assist in planning, coordinating, and supervising daily operational activities to meet organizational goals.
- Support the Operations Manager in implementing and monitoring SOPs, policies, and operational procedures.
- Monitor team performance, delegate tasks, and ensure timely and high-quality execution of operations.
- Handle customer service escalations and ensure timely resolution of issues to maintain customer satisfaction.
- Analyze operational data, generate reports, and provide insights to management for informed decision-making.
- Assist in resource planning, shift scheduling, and workforce management.
- Ensure compliance with company policies, health and safety regulations, and quality standards.
- Coordinate with cross-functional departments (e.g., HR, Finance, Logistics) for seamless operational flow.
- Identify areas for process improvement and cost optimization, and assist in implementing solutions.
- Train and guide new and existing team members to align with company standards and expectations.
- Monitor inventory levels (if applicable) and coordinate with procurement or warehouse teams to avoid shortages.
- Participate in audits, inspections, and internal reviews to support continuous improvement initiatives.
Qualifications & Requirements:
- Bachelors degree in Business Administration, Operations Management, or a related field.
- 2–4 years of experience in operations or similar roles; prior leadership or supervisory experience preferred.
- Strong analytical, organizational, and problem-solving skills.
- Proficient in MS Office (especially Excel); experience with ERP or CRM systems is a plus.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Flexible with work shifts and adaptable to a fast-paced environment.
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