Payment Lifecycle Manager
3 days ago
Job Responsibilities:
Primary responsibilities include – process transactions and facilitate accurate and timely payment of invoices of various counterparties/brokers; meeting service levels, production workflows, and training.
Support the execution of strategic business initiatives, workflow design, and implementation of the department’s goals and objectives.
Ensure that all company policies are followed and special projects are carried out in a competent and cost effective manner.
Build strong working relationships with functional managers and develop the product and business knowledge on Prime Brokerage and Clearing Operations for the team in Bangalore.
Ensure steady flow of completing daily tasks, gain expertise over the functions you are handling and appropriate backups in all servicing functions to Business Partners throughout JPMorgan Chase.
Ensure quality assurance on critical functions. Maintain productivity standards and focus on providing best in class customer service to avoid unnecessary expenses associated with customer dissatisfaction.
Required Qualifications, Skills and Capabilities:
Minimum Qualification – Graduates with a minimum of 8 -12 years’ experience in a bank, financial services/ or other service sector environment or Qualified professionals (. CA, ICWA, and MBA) with 3-5 yrs. relevant experience
People and resource management (. people development, attrition, pipeline/skills monitoring, and training programs).
Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition for the team.
Maintain effective Standard Operational Procedure. Improving and maintaining a controlled environment (. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Manage relationship with internal teams, anticipate needs, take feedback, run conference calls. Act as a point of contact for escalations and high priority requests from internal clients.
Identify/ manage risk and control breakdowns. Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
Strong business knowledge . Investment Banking, product knowledge in derivatives, fixed income, and equities. Working knowledge on reconciling security & NOSTRO positions, TLM breaks; accounts payable and receivable, reconciliation etc. Knowledge of accountancy, journal entries, general ledger, book keeping etc.
Working knowledge of industry systems like TLM (trade lifecycle management), E-PI (e-Serve Payments Initiation)
Ensure all day to day queries dealt with within required SLAs and escalate issues to the immediate manager. Maintain and publish, weekly, monthly KPI alongside Manager and participate in discussions with onshore management and teams. Knowledge of Prime brokerage / Clearing business and the regulations relevant to these business in the US/UK market
Preferred Qualifications, Skills and Capabilities:
Project Management Certifications – PMP, Prince2 etc.
MS-Access Database SQL Coding
Data Analytics & Presentation
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